KAYLA SANCHEZ NAVARRETE
Indio
Summary
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Coordinator
ROWI Teen and Parent Wellness Center
Palm Desert, CA
10.2025 - Current
- Coordinated patient care services to enhance communication between healthcare providers and patients.
- Monitored compliance with care plans, addressing barriers to improve patient outcomes effectively.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
Behavior Therapist
Pivotal Curve Health
Palm Desert, CA
02.2024 - 07.2025
- Deliver personalized behavioral therapy sessions, implement evidence-based interventions, and collaborate with healthcare teams to enhance patient outcomes
- Assess client progress through systematic data collection, develop tailored treatment plans, and adjust therapeutic approaches based on behavioral metrics
- Partner with families and caregivers to create comprehensive support systems, ensuring consistent therapeutic practices across all client environments
- Document treatment progress, maintain accurate session records, and generate detailed progress reports while adhering to healthcare compliance standards
Spa Attendant
Agua Caliente Spa Resort Casino
Palm Springs, CA
06.2023 - 02.2024
- Welcomed guests, addressed inquiries, and explained spa services.
- Ensured guest satisfaction with attentive customer service in spa.
- Managed inventory of towels, linens, and amenities in locker rooms.
- Handled guest questions about spa offerings and products.
- Maintained cleanliness and hygiene by performing routine cleaning tasks.
Online Personal Shopper
Walmart
La Quinta
09.2020 - 01.2023
- Selected items for customers, ensuring satisfaction through direct communication and adaptability.
- Streamlined order processing workflow for online grocery deliveries, reducing pick time and enhancing customer satisfaction through accurate item selection.
- Implemented inventory tracking system to monitor product availability, ensuring real-time updates and minimising substitution rates.
Education
Bachelor of Science - Psychology
California State University, San Bernardino
Palm Desert, CA12-2025
Associate of Science - Psychology
College Of The Desert
Palm Desert, CA5 2022
High School Diploma - undefined
Coachella Valley High School
Thermal, CA6 2020
Skills
- Multitasking
- Problem-solving
- Customer Service
- Communication
- Interpersonal Skills
- Empathy
- Leadership
- Documentation
Certification
- First Aid/CPR Certified
- CPI Certified
Timeline
Care Coordinator
ROWI Teen and Parent Wellness Center
10.2025 - Current
Behavior Therapist
Pivotal Curve Health
02.2024 - 07.2025
Spa Attendant
Agua Caliente Spa Resort Casino
06.2023 - 02.2024
Online Personal Shopper
Walmart
09.2020 - 01.2023
Associate of Science - Psychology
College Of The Desert
High School Diploma - undefined
Coachella Valley High School
Bachelor of Science - Psychology
California State University, San Bernardino