Kayla Rodriguez
Santa Ana
Summary
Business Development Manager with a strong track record in sales strategy and new client acquisition. Proven expertise in cultivating and sustaining client relationships while executing impactful strategies that enhance satisfaction and retention, driving revenue growth. Accomplished in mentoring and driving sales teams to consistently achieve goals and fulfill key performance indicators.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Glory Global Solutions, Inc.
Santa Ana
02.2021 - Current
- Collaborated with cross-functional teams to develop customized client solutions.
- Prepared impactful presentations and proposals for prospective business clients.
- Analyzed competitor activities to guide strategic decision-making processes.
- Coordinated contract negotiations to secure advantageous terms for the organization.
- Identified potential clients and cultivated relationships to negotiate contracts.
- Managed client relationships, ensuring high satisfaction levels and retention rates.
- Maintained a comprehensive database of existing customers and prospective leads.
- Determined business development opportunities and executed strategies for client acquisition.
Independent Contractor
Accelerated Payment Solutions
Orange
11.2019 - 02.2021
- Assisted businesses in understanding payment processing solutions and options available.
- Educated clients on system usage, features, and best practices for transactions.
- Developed and maintained relationships with clients to enhance satisfaction and retention.
Merchant Services Sales Representative
Wells Fargo Bank, N.A.
Orange
11.2017 - 10.2019
- Formulated pricing strategies grounded in comprehensive competitive analysis.
- Negotiated contracts to achieve advantageous terms and conditions.
- Addressed customer complaints promptly to preserve strong relationships.
- Guided customers in product selection aligned with specific needs and preferences.
Branch Manager
Wells Fargo Bank, N.A.
Corona del Mar
07.2014 - 10.2017
- Trained new employees on bank policies and customer service techniques.
- Collaborated with team members to consistently achieve branch performance goals.
- Managed and motivated team members to maximize performance, enhancing branch profitability.
- Conducted regular performance reviews for all branch employees.
- Monitored monthly financial performance metrics of the branch.
- Established strong customer relationships through targeted outreach initiatives.
- Supported outside sales force in servicing and acquiring new business.
Personal Banker
Wells Fargo Bank, N.A.
Costa Mesa
02.2012 - 10.2014
- Educated customers on banking products and services to enhance their understanding.
- Collaborated with team members to streamline branch operations and improve efficiency.
- Conducted financial needs assessments to recommend suitable banking solutions.
- Managed customer complaints and resolved issues to maintain positive relationships.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
Bachelor of Arts - Communications
Gonzaga University
Spokane, WA05-2008
Skills
- Sales strategy and planning
- Client negotiation and consultations
- Lead generation and pipeline development
- Effective communication skills
- Sales leadership and presentations
- Strategic partnerships and business development
- Relationship building and management
- Performance evaluations and goals
- Cross-functional collaboration
- Territory management
Affiliations
- Health & fitness
- Professional and personal self-development
- Learning Japanese
Timeline
Business Development Manager
Glory Global Solutions, Inc.
02.2021 - Current
Independent Contractor
Accelerated Payment Solutions
11.2019 - 02.2021
Merchant Services Sales Representative
Wells Fargo Bank, N.A.
11.2017 - 10.2019
Branch Manager
Wells Fargo Bank, N.A.
07.2014 - 10.2017
Personal Banker
Wells Fargo Bank, N.A.
02.2012 - 10.2014
Bachelor of Arts - Communications
Gonzaga University