Kayla Poulin
Milton,Ontario
Summary
I am a first year Communication Studies student at Wilfrid Laurier University pursuing the Management Option. I am highly motivated and eager to gain experience in business-focused roles using my strong communication, teamwork, and customer service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Advisor
SPORT CHEK
12.2022 - 01.2026
- As a store advisor, I provide exceptional customer service by understanding their needs, offering product knowledge, and assisting in finding the right apparel.
- My role also involves ensuring store shelves are properly stocked, organized, and visually appealing.
- I help with processing payments accurately, handling cash, credit, and debit transactions.
- Due to my success in enrolling customers in the Triangle Loyalty program, I was selected as one of the 4 Loyalty Ambassadors for the Milton store.
Tee Zone Cashier and Outside Crew Member
TEE ZONE DRIVING RANGE
04.2024 - 10.2025
- As a Tee Zone cashier and outside crew member, I operate mowing equipment, including gators, to maintain the landscape and complete demanding physical tasks related to property upkeep.
- I manage golf balls to ensure a consistent supply for customers and care for gardens and flowers to enhance the facility’s aesthetic appeal.
- Additionally, I maintain an organized and tidy environment throughout the property, provide exceptional front desk customer service with a focus on delivering a positive experience, and oversee opening and closing operations to ensure all procedures are followed smoothly.
Salon Assistant
OHANA FAMILY SALON
10.2021 - 12.2022
- As a Salon Assistant, I provided excellent customer service when greeting clients and handling transactions for their services.
- I answered the phone and worked with clients to book appointments.
- While clients were being serviced, I organized the retail space, cleaned the workstations, laundered the towels and capes.
- For closing shifts, I prepared the salon for the following day.
- I participated in community events on Main Street inviting customers into the salon to view our services.
Food Prep Assistant/Dishwasher (PERMANENT CLOSURE)
TRAFALGAR GOLF & COUNTRY CLUB
08.2022 - 11.2022
- As a Food Prep Assistant and Dishwasher, I worked closely with the Head Chef to help prepare for special events and the following day's special menu items.
- My responsibilities also included; washing / sanitizing dishes, utensils, and cooking appliances.
- As part of my daily closing duties, I was responsible for overall kitchen cleaning and organization.
Education
No Degree - Communication Studies (BA) With Management Option
WILFRID LAURIER UNIVERSITY
Waterloo, ON05-2029
High School Diploma - Graduated with honors
CRAIG KIELBURGER SECONDARY SCHOOL
06.2024
Elementary School Diploma - Graduated grade 8
HAWTHORNE VILLAGE PUBLIC SCHOOL
06.2020
Skills
- Customer Service
- Visual Communication
- Team Collaboration
- Easily Adaptable
- Time Management
- Business Analysis
Languages
English
Certification
Smart Serve Ontario - Certified (Issued: December 2024)
Interests
- Loyalty Ambassador for Sport Chek, 2023
- Participated in competitive cheerleading, 2011-2020
- Attended the Ontario Educational Leadership Center (OELC) 1 week camp, 2019
- Completed the Red Cross Babysitting Course, 2019
- Skiing, snowboarding, swimming, travelling
Timeline
Tee Zone Cashier and Outside Crew Member
TEE ZONE DRIVING RANGE
04.2024 - 10.2025
Store Advisor
SPORT CHEK
12.2022 - 01.2026
Food Prep Assistant/Dishwasher (PERMANENT CLOSURE)
TRAFALGAR GOLF & COUNTRY CLUB
08.2022 - 11.2022
Salon Assistant
OHANA FAMILY SALON
10.2021 - 12.2022
High School Diploma - Graduated with honors
CRAIG KIELBURGER SECONDARY SCHOOL
Elementary School Diploma - Graduated grade 8
HAWTHORNE VILLAGE PUBLIC SCHOOL
No Degree - Communication Studies (BA) With Management Option
WILFRID LAURIER UNIVERSITY