Kayla Pool
Los Angeles
Summary
Experienced Dispatch Manager with strong problem-solving abilities and a focus on team collaboration. Proven track record in crisis management and development of training programs that enhance operational efficiency and service delivery. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Amazon Dispatch Manager
Amazon
Fresno
06.2023 - Current
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Maintained current knowledge of personnel in the field and completed deliveries or addressed delays.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
Amazon Deliver Driver
Amazon
Fresno
11.2019 - 06.2023
- Achieved consistently high customer scores due to exceptional service.
- Communicated effectively with dispatch regarding route changes.
- Assisted in training new drivers on delivery procedures.
- Ensured timely delivery of goods and services to customers in excellent condition.
- Adhered to company policies and procedures related to safety and security standards.
Deli Clerk
Vons
Fresno
01.2017 - 11.2019
- Assisted customers with product selection and provided excellent service.
- Prepared fresh food items and maintained high standards of cleanliness.
- Handled cash transactions accurately at the point of sale system.
- Performed opening and closing duties, such as restocking supplies and cleaning work areas at the end of the shift.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
Car Wash Attendant
Belmont Car Wash & Detailing
Fresno
06.2014 - 08.2016
- Detailed inside of vehicles, including scrubbing, shampooing, and vacuuming the interior.
- Received payment from customers in exchange for services rendered.
- Trained new employees on car wash operations and customer service standards.
- Worked alongside team members to improve workflow and elevate service efficiency.
- Conducted quality checks to ensure each vehicle met the company's standards.
Education
High School Diploma -
Clovis Adult Education
Clovis06-2016
Skills
- Crisis management
- Customer service
- Team collaboration
- Training development
- Problem solving
- Time management
References
References available upon request.
Timeline
Amazon Dispatch Manager
Amazon
06.2023 - Current
Amazon Deliver Driver
Amazon
11.2019 - 06.2023
Deli Clerk
Vons
01.2017 - 11.2019
Car Wash Attendant
Belmont Car Wash & Detailing
06.2014 - 08.2016
High School Diploma -
Clovis Adult Education