Palak Saharan
Delta,BC
Summary
Adept at leveraging analytical prowess and leadership skills honed at Vaco Binary Semantics, I excel in optimizing dispatch operations and enhancing data-driven decision-making. Demonstrated success in fleet management and crisis resolution, I significantly improve operational efficiency and customer satisfaction, embodying adaptability and strategic planning.
Sharp with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
4
4
years of professional experience
Work History
Dispatch Manager
Numode Delivery Solutions
02.2024 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Evaluated current operational processes to help develop, implement and improve practices.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Asset Protection Associate
Loblaw Companies
11.2022 - 01.2024
- Patrolled store departments to check for suspicious activities.
- Wrote reports for internal and external crime, burglary, or theft.
- Wrote reports outlining activities and results.
- Controlled reduction of loss inventory by protecting company assets.
- Checked CCTV for evidence of shoplifting.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Data Analyst
Vaco Binary Semantics
04.2021 - 03.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed data mining algorithms to identify and classify patterns in data.
Education
Supply Chain Management - Supply Chain
St. Lawrence College
Kingston, ON02-2023
Bachelor of Science - Non Med
Kurukshetra University
India05-2020
Skills
- Trailer exchange management
- Mileage logging
- Route planning expertise
- Fleet maintenance
- Manpower planning
- Employee time records
- Environmental awareness
- Maintenance recordkeeping
- Order data entry
- Phone dispatch
- Strong leadership
- Budgeting and financial management
- Fleet dispatching
- Daily reports
- Field call management
- Labor cost control
- Work order tracking
- Emergency Response
- Multitasking Abilities
- Logistics Management
- Crisis Management
- Reliability
- De-Escalation Techniques
- Adaptability
- Negotiation
- Handle communications
- Prioritizing calls
- Geographical knowledge
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Gujarati
Full Professional
Timeline
Dispatch Manager
Numode Delivery Solutions
02.2024 - Current
Asset Protection Associate
Loblaw Companies
11.2022 - 01.2024
Data Analyst
Vaco Binary Semantics
04.2021 - 03.2022
Supply Chain Management - Supply Chain
St. Lawrence College
Bachelor of Science - Non Med
Kurukshetra University
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