KAYLA PATRICK
53 Springwood Way, Spruce Grove
Summary
Compassionate and hardworking Master's of Art's in Counselling Psychology student with several years of customer service experience. Eager to help individuals reach their goals and overcome challenges while developing my therapeutic skills and presence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Therapy Co-Facilitator
Parkland Turning Points Society
10.2023 - 03.2025
- Collaborated closely with other staff members on the Women's Group Phase 1 and 2 program development, implementation, evaluation, and continuous improvement efforts.
- Supported lead facilitator in conducting pre-and post-program evaluations to measure outcomes.
- Prepared group materials and activities
- Maintained accurate records of session attendance, participant progress, and group dynamics for future reference.
- Improved participant engagement by encouraging open communication and active listening during discussions.
- Adjusted facilitation style according to the unique needs of each group while maintaining a consistent focus on core objectives.
Client Care Navigator
Insight Psychological
07.2022 - 03.2025
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Conducted client intakes and assessed risk of harm
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email and phone
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Carried out third-party billing
- Handled psychological assessment inquiries, bookings, invoices, and billing
Receptionist and Health Consultant
Optimum Health Vitamins and Kolya Naturals
10.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Gained knowledge in holistic health, supplements, and herbal products.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Master of Arts - Counselling Psychology
Yorkville University
Fredericton, NB12-2025
Bachelor of Arts - Psychology
MacEwan University
Edmonton, AB05-2022
High School Diploma -
W. P. Wagner School
Edmonton, AB06-2014
Skills
- Trauma-informed care
- Teamwork and collaboration
- Attention to detail
- Multicultural counseling
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Counseling techniques
- Self motivation
- Interpersonal skills
- Professionalism
- Group counselling
Accomplishments
Published Author in the Canadian Journal of Family and Youth (2020)
Languages
English
Native or Bilingual
Certification
Trauma-Informed Care AHS
Timeline
Group Therapy Co-Facilitator
Parkland Turning Points Society
10.2023 - 03.2025
Client Care Navigator
Insight Psychological
07.2022 - 03.2025
Receptionist and Health Consultant
Optimum Health Vitamins and Kolya Naturals
10.2021 - 07.2022
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Arts - Psychology
MacEwan University
High School Diploma -
W. P. Wagner School
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