Kayla Page
Santa Barbara
Summary
Detail-oriented Professional that is quick at learning and has strong skills in financial management, communication, and strategic planning. As well as a special expertise in streamlining operations and enhancing productivity through effective problem-solving.
Overview
9
9
years of professional experience
Work History
Family Operations Manager
Self-Employed
05.2021 - Current
- I organize household schedules and coordinate daily activities to enhance efficiency and productivity.
- I manage household budgets, tracking expenses to ensure financial accountability and adherence to goals.
- I have developed and implemented systems for inventory management, ensuring supplies are consistently stocked and available.
- I streamline communication between family members and service providers, facilitating timely information sharing and problem resolution.
- I design meal plans catering to dietary preferences, optimizing grocery shopping processes for cost-effectiveness.
- I conduct regular assessments of household operations, identifying areas for improvement and implementing strategic enhancements.
- I anticipate the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- I perform extensive cleaning and organization duties daily to keep a clean space.
- I tend to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- I schedule appointments for medical, dental, and self-care needs.
- I handle various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- I coordinate travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- I plan youth activities to foster intellectual and emotional development.
- I oversee maintenance projects within the home to address necessary repairs or desired improvements promptly.
- I plan and execute social gatherings, contributing to memorable occasions for both hosts and guests.
- I continuously seek opportunities for professional development to enhance skills and knowledge relevant to managing a high-performing household effectively.
- Finally, I regularly assist residents with daily hygiene and living tasks.
Insurance Specialist
Sherbondy's Psychiatric Solutions
Greenville, SC
04.2019 - 05.2021
- In this position I processed insurance claims efficiently, ensuring adherence to company protocols and regulations.
- I regularly reviewed patient documentation for accuracy and completeness prior to claim submission.
- I often communicated with patients and providers to clarify information and resolve discrepancies.
- I always monitored insurance updates, adapting procedures to reflect changes in policy requirements.
- I collaborated effectively with clinical teams to gather necessary information for complex claims evaluation.
- I always worked towards implementing workflow improvements that enhanced the efficiency of the claims processing department.
- I pushed for enhancing our customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- I would process eligibility and benefits verification and authorization requests daily.
- As well as following up on denials, late payments, extensions and other special circumstances.
- While working these daily I would track pending authorizations to resolve discrepancies and avoid revenue loss.
- This in turn allowed me to maintain high standards of customer service by building relationships with clients.
- I would also resolve discrepancies in insurance payments by collaborating with carriers.
- Which allowed me to reduce claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- I often tried to help our office streamline policy management by regularly updating client information and tracking policy changes.
- I acted as subject matter expert, answering internal, and external questions and inquiries.
- I researched and resolved routine and complex issues.
- While also contributing to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- This really allowed us to improve operational efficiency by developing procedures for processing claims, payments, and endorsements.
- I often worked towards expediting resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers to improve our patient satisfaction.
- Alongside this I tried to simplify complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- While in this position I always maintained confidentiality of patient finances, records, and health statuses.
- I would proactively address potential risks while working in this position by conducting thorough reviews of clients policies for coverage gaps.
- Finally I would regularly respond to customer calls swiftly to resolve issues and answer questions.
Cosmetologist
Self-employeed
Greenville, SC
06.2017 - 03.2019
- I delivered personalized hair and skincare consultations to enhance client satisfaction.
- I Implemented new styling techniques, improving service efficiency and client retention.
- I developed marketing strategies through social media to attract new clients and promote services.
- I maintained accurate client records to ensure continuity in service and personalized recommendations.
- I oversaw inventory management, optimizing product usage and reducing waste by implementing efficient ordering processes.
- I maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- I booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- I demonstrated a high level of customer service to increase retention and satisfaction.
- I processed payments, entering sales in register for prompt customer service.
- I enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- I educated clients on proper hair care techniques to promote healthier hair between appointments.
- I stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Finally, I increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Education
Associate of Accounting - Accounting And Finance
University of Maryland Global Campus
Hyattsville, MD06-2026
Cosmetologist - Cosmetology
Paul Mitchell The School
Greenville, SC06-2017
Skills
- Problem-solving
- Customer service excellence
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Complex Problem-solving
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- POS systems
- ID verification
- Attention to detail
- Inventory management
- Quick learner
- Dependability
- Social skills
- Friendly communication
- Active listening
- Clear communication
- Men and women haircuts
- Hair styling
- Customer consultation
- Sanitation practices
- Social media promotion
- Hair coloring and highlighting
- Client education
- Continuing education
- Styling tools
- Decision-making
- Trend awareness
- Relationship building
- Product upselling
- Sales and upselling
- Makeup artistry
- Licensed cosmetologist
- Scheduling appointments
- HIPAA compliance
- Claims processing
- Policy analysis
- Healthcare
- Health insurance
- Multitasking
- Reliability
- Critical thinking
- Adaptability and flexibility
- Patient medical records maintenance
- Electronic medical records handling
- Electronic medical records systems
- Medical records confidentiality
- Medical records archiving
- Medical records documentation
- Retrieving medical records
- Prior authorization process
- Medical appeals handling
- Medical terminology
- Insurance verification
- Data entry
- Retro-authorizations
- Patient scheduling
- Medical coding
- ICD-10 coding
- Precertification requirements
- Telephone etiquette
- Documentation and paperwork
- Payment collection
- Phones, faxing, and filing
- Friendly, positive attitude
- Computer skills
- Organizational skills
- Calm under pressure
Timeline
Family Operations Manager
Self-Employed
05.2021 - Current
Insurance Specialist
Sherbondy's Psychiatric Solutions
04.2019 - 05.2021
Cosmetologist
Self-employeed
06.2017 - 03.2019
Associate of Accounting - Accounting And Finance
University of Maryland Global Campus
Cosmetologist - Cosmetology
Paul Mitchell The School