KAYLA O'BRIEN
Surrey,Canada
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously. Extensive experience in providing excellent customer service in the retail and food service industries.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Townhall Public House
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
MOBY DICK'S RESTURANT
01.2024 - 11.2024
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Demonstrated ability to interact with customers in a friendly and professional manner
- Memorized menu to help diners make informed meal choices
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
Key holder
LA VIE EN ROSE
05.2023 - 10.2023
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies
- Assisted customers with product selection, price checks, returns and exchanges, and special orders
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed
Front Desk Receptionist
SANDCASTLE FITNESS
09.2022 - 01.2023
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Scheduled appointments and maintained and updated appointment calendars
- Showed off squash courts, women's only area, saunas and fitness center to prospective and current guests
Cashier/Paint Associate
HOME DEPOT
03.2021 - 08.2022
- Greeting customers, Customer service Cash Handling, Organizing inventory
- Assisted customers in establishing reasonable timelines and cost expectations for projects, identifying products and procedures best suited to help customers achieve goals
- Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
Education
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
Diploma -
Guildford Learning Centre
06.2020
Culinary Course -
Vancouver Community College
06.2020
Skills
- Exceptional customer service
- Strong organizational skills
- Time management skills
- Understanding of food and beverage menus
- Ability to work in fast-paced environments
- Ability to handle multiple tasks
- Ability to learn quickly
- Able to lift up to 50 pounds
- Demonstrated responsibility and leadership
- Suggestive Selling
- Guest Engagement
Certification
- Worksafe BC Occupational First Aid Level 2
- Selling it Right
- Serving it Right
References
Available upon request
Timeline
Server
Townhall Public House
11.2024 - Current
Server
MOBY DICK'S RESTURANT
01.2024 - 11.2024
Key holder
LA VIE EN ROSE
05.2023 - 10.2023
Front Desk Receptionist
SANDCASTLE FITNESS
09.2022 - 01.2023
Cashier/Paint Associate
HOME DEPOT
03.2021 - 08.2022
Diploma -
Guildford Learning Centre
Culinary Course -
Vancouver Community College
- Worksafe BC Occupational First Aid Level 2
- Selling it Right
- Serving it Right
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
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