Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kayla Novakoski

Tyndall,MB

Overview

9
9
years of professional experience

Work History

Warranty Administrator

Mcphillips Nissan
Winnipeg, MB
08.2021 - Current
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.

Service Advisor

Mcphillips Nissan
Winnipeg, MB
06.2015 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Education

École Edward-Schreyer School
Beausejour, MB

Skills

Organized

Pays attention to detail

Phone etiquette

Friendly and patient

Communication and team work

Multi tasking abilities

Customer service

Excellent communication

Languages

English
Full Professional

Timeline

Warranty Administrator

Mcphillips Nissan
08.2021 - Current

Service Advisor

Mcphillips Nissan
06.2015 - Current

École Edward-Schreyer School
Kayla Novakoski