Kayla Novakoski
Tyndall,MB
Overview
9
9
years of professional experience
Work History
Warranty Administrator
Mcphillips Nissan
Winnipeg, MB
08.2021 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Service Advisor
Mcphillips Nissan
Winnipeg, MB
06.2015 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
École Edward-Schreyer School
Beausejour, MBSkills
Organized
Pays attention to detail
Phone etiquette
Friendly and patient
Communication and team work
Multi tasking abilities
Customer service
Excellent communication
Languages
English
Full Professional
Timeline
Warranty Administrator
Mcphillips Nissan
08.2021 - Current
Service Advisor
Mcphillips Nissan
06.2015 - Current
École Edward-Schreyer School