Celeste Rodriguez
Hollister
Summary
Detail-oriented professional with extensive experience in warranty processing and documentation management. Proven ability to verify compliance and manage vendor relationships effectively.
Overview
16
16
years of professional experience
Work History
Warranty Administrator
Honda of Stevens Creek
San Jose
09.2016 - 07.2024
- Processed warranty claims for customer vehicles efficiently and accurately.
- Reviewed and verified warranty documentation for compliance with company policies.
- Processed warranty paperwork ensuring accurate documentation, reporting, and filing.
- Resubmitted rejected warranty claims to secure authorization for write-offs.
- Reconciled warranty receivables with payments to maintain accurate financial records.
Service Administrator
Autonation Acura
Santa Clara
02.2008 - 08.2016
- Coordinated service scheduling and appointments for customer vehicles, optimizing workflow and service delivery.
- Resolved customer inquiries, delivering accurate service information to enhance customer satisfaction.
- Compiled detailed reports on service activities, facilitating informed management decisions.
- Submitted claims and contacted the third-party warranty for payments
- Developed and maintained relationships with vendors and created purchase orders.
Education
Some College (No Degree) - Business Administration
Mission College
Santa Clara, CASkills
- Warranty processing
- Compliance verification
- Documentation management
- Claims reconciliation
- Vendor relationship management
- Manages time well and is organized
- Adaptable, Empathetic, patient, thorough
Timeline
Warranty Administrator
Honda of Stevens Creek
09.2016 - 07.2024
Service Administrator
Autonation Acura
02.2008 - 08.2016
Some College (No Degree) - Business Administration
Mission College