Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kayla-Marie Ward

Surrey,BC

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Boston Pizza New Westminster
09.2021 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Managed Large parties of up to 50 guests by collaborating with team members to ensure an excellent guest experience
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Rehab Assistant

Delta View Life Enrichment Centre
09.2020 - Current
  • Ensured a safe therapy environment by monitoring equipment use, maintaining cleanliness standards, and promptly addressing any hazards or concerns.
  • Consistently provided high-quality care by adhering to established protocols while also adapting techniques based on individual patient needs or preferences.
  • Developed strong rapport with patients to foster trust and enhance overall treatment outcomes effectively.

Server

Boston Pizza Ice District
11.2018 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Haps Hungry House
05.2019 - 11.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bartender

The Royal Oak-Krome Lounge
05.2018 - 08.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Cashier

Clareview Walmart
05.2015 - 04.2016
  • Provide excellent customer service while ringing all desired items through my register for purchase
  • Sell and promote the Walmart Mastercard
  • Keep register and area clean and organized
  • Accept cash, debit, and credit as forms of payment

Electronics Associate

Clareview Walmart
07.2016 - 05.2018
  • Provide excellent customer service by helping customers locate and unlock products
  • As well as providing any information needed about the product
  • Then proceeding to ring through any items unlocked in electronics and accepting all forms of payment

Education

Therapist Assistant Diploma - Physical and Occupational Therapy

Grant MacEwan University
Edmonton, AB
04.2020

High School Diploma -

Queen Elizabeth High School
Edmonton, AB
06.2015

Academic Upgrading -

Centre High Campus
06.2016

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professional Appearance
  • Order Accuracy
  • Food safety practices
  • Point of sale operation
  • Beverage Preparation
  • Food sales and promotion
  • Tableside Etiquette
  • Menu Memorization
  • Cash Handling
  • Service prioritization

Certification

Serving It Right, 09/18/26

References

Available Upon Request

Timeline

Server

Boston Pizza New Westminster
09.2021 - 04.2024

Rehab Assistant

Delta View Life Enrichment Centre
09.2020 - Current

Server

Haps Hungry House
05.2019 - 11.2019

Server

Boston Pizza Ice District
11.2018 - 03.2020

Bartender

The Royal Oak-Krome Lounge
05.2018 - 08.2018

Electronics Associate

Clareview Walmart
07.2016 - 05.2018

Cashier

Clareview Walmart
05.2015 - 04.2016

Therapist Assistant Diploma - Physical and Occupational Therapy

Grant MacEwan University

High School Diploma -

Queen Elizabeth High School

Academic Upgrading -

Centre High Campus

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