Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kayla Kaplan

Mount Albert,ON

Summary

Expert in vital signs monitoring and compassionate care, I excel in environments requiring respect, compassion, and strong ethics. Enhanced patient and customer experiences across varied roles, contributing to improved business outcomes. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Collections Agent

Fastening House
04.2022 - 02.2023
  • Negotiated to collect balance in full.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

PSW

York Region Respite Care
03.2019 - 01.2023
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cashier

Ben's Pharmacy
03.2018 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

BBA - Nursing

Seneca College of Applied Arts And Technology
North York, ON
01.2025

High School Diploma -

Ecole Secondaire Norval Morrisseau
Richmond Hill, ON
06.2018

Skills

  • Emotional Support
  • Vital signs monitoring
  • Compassionate Care
  • Personal Hygiene Assistance
  • Dementia Care
  • Mobility Assistance
  • Strong Ethics
  • Respectful and Compassionate

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

- CPR Level C

- BLS trained and certified

- Opioid overdose trained and certified

Timeline

Collections Agent

Fastening House
04.2022 - 02.2023

PSW

York Region Respite Care
03.2019 - 01.2023

Cashier

Ben's Pharmacy
03.2018 - 01.2022

BBA - Nursing

Seneca College of Applied Arts And Technology

High School Diploma -

Ecole Secondaire Norval Morrisseau

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Kayla Kaplan