Persina Korineza

- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor with difficult customers.

- knowledge of our products to better help customers.

- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.

- Provided exceptional customer service by empathizing with clients financial situations while working towards mutually beneficial solutions.

-Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

- doing inbound calls collecting past due as well as achieving successful debt collection results by utilizing negotiation skills and developing customized payment plans.

- offering hardship programs adequate for each customer's profile and a payment plan that can give them a briefing room for customer that had either short term hardship or long term or unexpected expenses or else.

- Document complaints and doing follow ups.

-Evaluated client needs and developed tailored solutions to increase positive customer ratings.

-Achieved successful outcomes in challenging cases by applying creative problem-solving skills and persistence.

-Handled high-pressure situations calmly and professionally, resolving conflicts amicably while protecting client interests.

-Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.

- Updated database and kept accurate records.

- Having active listening to customer's situation to best help them.

-Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

-Developed strong product knowledge to provide informed recommendations based on individual customer needs.

-Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

-Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

-Handled customer inquiries and suggestions courteously and professionally.

-Actively listened to customers, handled concerns quickly.

-Updated account information to maintain customer records.

-Educated customers about billing, payment processing and support policies and procedures.

- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

- Enhanced learning experiences by incorporating play-based activities and hands-on projects for early childhood education.

-Collaborated with lead teachers to develop appropriate lesson plans, ensuring a comprehensive curriculum tailored to young learners needs by attending to children's needs, as well as submitting written observations on children.

- supporting young children's development during their most formative years.

- creating a safe and nurturing environment that promotes learning and growth across all developmental domains.

- Make sure to have a comfortable environment not only for children but for parents as well by engaging children in educational activities to develop their mental, emotional, and social skill sets.