Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Iuta

Vista

Summary

Dynamic Shift Leader at Menchie's Frozen Yogurt with a proven track record in team leadership and customer service excellence. Skilled in cash handling and conflict resolution, I effectively trained and mentored staff, enhancing performance and ensuring customer satisfaction. Adaptable and detail-oriented, I thrive in fast-paced environments while maintaining high operational standards.

Overview

2
2
years of professional experience

Work History

Shift Leader

Menchie's Frozen Yogurt
07.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.

Education

High School Diploma -

San Marcos High School
San Marcos, CA
06-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Customer service focus
  • Strong verbal and written communication
  • Creative problem solving
  • Conflict resolution
  • Customer service management
  • POS system operation
  • Attention to detail

Timeline

Shift Leader

Menchie's Frozen Yogurt
07.2023 - Current

High School Diploma -

San Marcos High School

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Kayla Iuta