Kayla Hoang
Ottawa,ON
Summary
I am a hardworking and reliable individual with experience in providing excellent customer service. Being a server has taught me to be attentive to customer needs, efficient in a fast-paced environment, and handle challenging situations. Working as a supervisor for more than 2 years developed my leadership and team management skills, allowing me to motivate and guide my team effectively. I am a fast and quick learner who loves to learn new things. I hope to further develop my experiences and gain new knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Kinton Ramen
05.2023 - 11.2023
- Welcomed and greeted customers with exceptional customer service, ensuring a positive first impression."
- Efficiently assigned and managed seating arrangements, optimizing restaurant capacity and enhancing the dining experience for guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and alcoholic beverages promptly with focused attention to customer needs.
- Train new employees while teaching Kinton Ramen mission and values
- Maintain a clean restaurant by following weekly and daily cleaning
Supervisor and Barista
CoCo Fresh Tea & Juice
03.2021 - 06.2023
- Memorize recipes and prepare quality drinks for customers
- Used POS system to accurately enter orders and process payments.
- Used leadership to solve issues and customer needs responsibly
- Conducted comprehensive candidate interviews to assess qualification, and potential for success within the organization.
- Designed and conducted comprehensive training programs for new employees, including teaching recipes, operational procedures, and seasonal drink preparation.
- Responsible for accurately calculating and distributing tips to all employees
- Upheld high standards of cleanliness and organization throughout the store, ensuring a welcoming and sanitary environment for customers and staff
- Prepared detailed progress reports for management, highlighting areas of improvement and recognizing achievements among new employees.
- Maintained accurate inventory records by regularly recording stock levels and identifying low-stock items.
Babysitter
Self-Employed
01.2017 - 11.2019
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
Bachelor of Commerce - Finance
University of Ottawa
Ottawa, ON04.2026
High School Diploma -
Ecole Secondaire Publique De La Salle
Ottawa, ON06.2022
Skills
- Fast and competent learner
- Leadership
- Time management
- Customer Service
- Multitasking
- Detail Oriented
Languages
English (Fluent)
French (Fluent)
Vietnamese (Elementary)
Certification
- Smart Serve - Issued May 2023
- Supervisor Health and Safety Awareness - Issued February 2022
- Safe Food Handler, Issued August 2021
Timeline
Server
Kinton Ramen
05.2023 - 11.2023
Supervisor and Barista
CoCo Fresh Tea & Juice
03.2021 - 06.2023
Babysitter
Self-Employed
01.2017 - 11.2019
Bachelor of Commerce - Finance
University of Ottawa
High School Diploma -
Ecole Secondaire Publique De La Salle
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