Kayla Geoffrey
London,Canada
Summary
Dedicated Law Enforcement and Healthcare Professional with a Diploma in Protection, Security, and Investigations and a PSW Certificate. Currently serving as a Municipal Compliance Officer, with a strong background in mental health security, de-escalation, and community resource navigation. Proven ability to enforce by-laws and maintain public safety while supporting vulnerable populations.
Overview
7
7
years of professional experience
Work History
Municipal Compliance Officer
City of London
London, ON
01.2024 - Current
- Respond to complaints and ensure compliance with a number of By-laws
- Respond to noise and public nuisance complaints and issue a fine when necessary
- Complete in depth noise investigations
- Work on special projects such as firework compliance, homecoming, and holiday weekends such as St. Patricks day, Victoria day etc.
- Help guide the public when they have questions, complaints or concerns
- Ensure meters are bagged during special requests
- Operate and maintain a city owned vehicle
- Communicate via radio with other teammates
- Coordinate with towing companies to have vehicles removed in non compliance
- Using officer judgment when responding to calls
- Properly identify self with badge and ID when responding to residences
- Perform school safety zone enforcement
- Respond to emails and record statistics from each call as well as complete a shift report sheet
Security Guard
Saunders Secondary School
London, ON
09.2022 - 12.2023
- Providing safety for over 2000 students
- Reporting incidents to admin staff
- Diffuse altercations between students
- Enforce tobacco laws within the school and on property
- Complete traffic control daily
- Communicate effectively with students and staff
- Create a safe environment for staff and students
Personal Support Worker
Cheshire Independent Living
Elgin County, ON
01.2022 - 07.2022
- Performing care in clients homes
- Bathing and grooming clients
- Housekeeping duties
- Transferring patients from beds to wheelchairs
- Use devices such as mechanical lifts, slider boards and wheelchairs
- Perform monthly equipment checklist
- Daily reports and documentation on clients and any changes
- Perform range of motion exercises with clients
Personal Support Worker (Student Work Experience)
Maples Nursing Home for Seniors
Tavistock, ON
11.2021 - 01.2022
- Assisted with residents ADL's including grooming, bathing, dressing, toileting, eating assistance, and any other needs.
- Light housekeeping duties
- Performing bed strips
- Operated mechanical lifts to transfer patients
- Performed delegated tasks assigned by nursing staff.
- Daily use of Point Click Care to chart activity through the day
- Reported any changes in resident to other staff ASAP
- Performed end of life care
Security Guard
GardaWorld Security Woodstock General Hospital
Woodstock, ON
03.2019 - 10.2021
- CCTV use and monitoring
- Patrolling the hospital hourly daily and overnight
- Responding to codes and emergencies within the hospital
- Patrol an assigned Station in the In patient Mental Health
- Baton and handcuff certified
- Issue City of Woodstock by-law tickets on hospital property
- Securing the building daily
- Escorting patients
- Restraining patients when needed
- Patient watch
- Responding and following up with complaints
- Answering phone calls and taking proper actions
- Use of excel, word, and other programs
- Hourly documentation
- Following all proper legislation
- Responding to complaints
- Healthcare environment
Security Guard
St. Joseph's Healthcare/Parkwood Mental Health Institute/St. Thomas Mental Health
London, ON
11.2019 - 03.2020
- Respond to emergencies
- Perform customer service and assist all clients
- Ensure the safety of the building
- Monitor security cameras
- Problem solving as problems arise
- File reports using Perspective
- Documenting all tasks
- Responding and following up with complaints
- Rotate between sites
- Follow the Mental Health act to make decisions
- Escort patients
- Ensuring patients safety
- Switchboard operator
Security Guard
ISM
London, ON
04.2019 - 03.2020
- Event security
- Enforcing laws in relation to events
- Guarding backstage doors/change rooms
- Crowd control
Education
Diploma -
East Elgin Secondary School
Aylmer, ONDiploma - Protection, Security and Investigations
Fanshawe College
London, ONCertificate - PSW
Conestoga College
Kitchener, ONSkills
- Strong written, oral and communication skills
- Great interpersonal skills
- Positive attitude and a team player
- Fast learner
- Strong leadership skills
- Self motivated
- Ability to work under pressure
- Adaptable to new environments
- Strong sense to details
- Very outgoing
- Always willing to learn
- Strong Computer skills
- Eager to help others
- Investigative reporting
- Risk assessment
- Conflict resolution
- Time management
- Problem solving
- Attention to detail
- Compliance reviews
- Regulations enforcement
- Investigations skills
References
Available upon request
Volunteer Experience
- Canadian Cancer Society Cool Runnings, Woodstock, ON,
- Relay for life, Tillsonburg, ON,
- East Elgin Open Houses, Aylmer, ON,
- Best Buddies Organization, Aylmer, ON
- MADD- Red Ribbon Campaign, London, ON
- Grade 8 Grad committee Photographer, Straffordville, ON
- Code Green Evacuation University Hospital, London, ON
- Senior Support Diners, Simcoe, ON
- Tree of Angels, Simcoe, ON
- Caressant Care Bonnie Place RH, St.Thomas, ON
Certifications And Awards
- Ontario Scholar Diploma
- Smart Serve
- Emergency First Aid/CPR-C
- Ontario Security Guard license
- NVCI
- Use of Force
- Handcuff/Baton
- PSI Diploma
- PSW Certificate
- Palliative Care Certificate
Timeline
Municipal Compliance Officer
City of London
01.2024 - Current
Security Guard
Saunders Secondary School
09.2022 - 12.2023
Personal Support Worker
Cheshire Independent Living
01.2022 - 07.2022
Personal Support Worker (Student Work Experience)
Maples Nursing Home for Seniors
11.2021 - 01.2022
Security Guard
St. Joseph's Healthcare/Parkwood Mental Health Institute/St. Thomas Mental Health
11.2019 - 03.2020
Security Guard
ISM
04.2019 - 03.2020
Security Guard
GardaWorld Security Woodstock General Hospital
03.2019 - 10.2021
Diploma -
East Elgin Secondary School
Diploma - Protection, Security and Investigations
Fanshawe College
Certificate - PSW
Conestoga College