Kayla Dobson
Delta,BC
Summary
Dynamic professional with a proven track record at excelling in operations management and providing quality customer service. Skilled in staff training and performance evaluation, I effectively reduced prime costs while enhancing team productivity. My strong problem-solving abilities and effective communication foster a collaborative and welcoming environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Browns Socialhouse
Tsawwassen, BC
08.2025 - Current
- Actively contribute to reduced prime costs by managing inventory orders and labour.
- Manage daily operations to ensure smooth service delivery and customer satisfaction.
- Provide guidance and support to staff members on daily tasks and objectives.
- Facilitate staff reviews to assess progress within roles and identify strengths and growth opportunities.
Team Lead
Grasshopper
Prince George
10.2023 - 08.2025
- Responsible for all cash and product on site, as well as overseeing opening and closing procedures including locking and securing the doors.
- Provided excellent customer service to a diverse clientele.
- Managed all cash and product on site, as well as opening and closing procedures including locking and securing the doors.
- Assisted in inventory counts across all three locations to ensure accurate sales records.
Server/Cultural Representative
Walt Disney World Resort
Orlando, FL
08.2019 - 09.2023
- Two separate year-long programs.
- Delivered exceptional customer service to guests and engaged actively throughout visits to foster a magical environment.
- Upheld the high service standard expected in a Signature Dining Location at Disney World.
- Showcased Canadian food and drinks in the restaurant and in the restaurant.
Server/Bartender
Red Robin
Prince George
03.2021 - 09.2022
- Managed multiple tables simultaneously while maintaining quality service.
- Managed all drinks in the restaurant, including cocktails, mocktails, milkshakes, and pouring beer and wine.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
Head Server
White Spot
Richmond Centre
09.2015 - 03.2019
- Executed table and order management, beverage service, and food running.
- Oversaw the completion of all side duties.
- Trained and mentored junior servers on menu knowledge, restaurant operations and customer service.
Education
Some College (No Degree) - Hospitality Management
Vancouver Community College
VancouverSkills
- Operations management
- Cash handling
- Customer service
- Staff training
- Employee performance evaluation
- Problem solving
- Conflict resolution
- Effective communication
Certification
- First Aid Level 1
- Serving it Right BC
- Selling it Right BC
Volunteer Experience
04/01/19, 06/30/19, Independent Au Pair, Palma Del Rio, Spain
- Took care of four children aged 11-16 years old.
- Responsibilities included taking them to and from school and their multitude of extracurricular classes.
- Helped maintain a clean and welcoming home environment by cleaning, walking the dog, engaging in family activities and preparing meals.
08/01/17, 12/31/17, Teaching Assistant, Latitude Global Volunteering, Fiji,
- Helped teachers with any classes or duties they needed done that day,
- Fulfilled administrative tasks for the office and library.
- Organize activities alongside school staff including beach clean ups, art fairs, and their annual Sports Day.
Timeline
Assistant Manager
Browns Socialhouse
08.2025 - Current
Team Lead
Grasshopper
10.2023 - 08.2025
Server/Bartender
Red Robin
03.2021 - 09.2022
Server/Cultural Representative
Walt Disney World Resort
08.2019 - 09.2023
Head Server
White Spot
09.2015 - 03.2019
Some College (No Degree) - Hospitality Management
Vancouver Community College