Kayla Carlson
Walnut Creek,CA
Summary
Graduate student at San Francisco State University, currently working towards a Master's in International Relations. I have experience in researching global governance, global health, and environmental policy.
Overview
9
9
years of professional experience
Work History
Graduate Teaching Assistant
San Francisco State University
08.2024 - Current
- Provided timely and constructive feedback on assignments, enabling students to refine their work and achieve higher grades.
- Supported instructors in grading exams and papers, maintaining accurate records of student performance throughout the semester.
- Served as a liaison between faculty members and students, addressing concerns and facilitating resolution of issues promptly.
- Mentored students through office hours and one-on-one communication.
Partnership Marketing Assistant
Pet Food Express
07.2022 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Provided accounting and clerical assistance to accounting department.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Prepared electronic daily field observation reports and summary reports.
- Skilled at working independently and collaboratively in a team environment.
Research Assistant
San Francisco State University
01.2024 - 08.2024
- Performed statistical, qualitative, and quantitative analysis.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Collaborated with other researchers to develop successful research strategies.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
Lead Client Services Representative
Geary Veterinary Hospital
08.2020 - 07.2022
- Trained new personnel regarding company operations, policies and services.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
Assistant Manager
Pet Food Express
11.2015 - 10.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security and handled incidents calmly.
- Achieved recognition for contribution to store success by optimizing sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assistant Hospital Manager
Lafayette Animal Hospital
09.2018 - 05.2019
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Communicated with patients, ensuring that medical information was kept private.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
Master of Arts - International Relations
San Francisco State University
San Francisco, CA12.2024
Bachelor of Arts - Communications
San Francisco State University
San Francisco, CA05.2024
Skills
- Verbal and Written Communication
- Administrative and Office Support
- Establishing and Maintaining Customer Relationships
- Project Management
- Policy Analysis
- Media Relations
- Foreign Policy
- Data Analytics
- Qualitative Research
- Quantitative Research
- Global health understanding
- Global Health Initiatives
Timeline
Graduate Teaching Assistant
San Francisco State University
08.2024 - Current
Research Assistant
San Francisco State University
01.2024 - 08.2024
Partnership Marketing Assistant
Pet Food Express
07.2022 - Current
Lead Client Services Representative
Geary Veterinary Hospital
08.2020 - 07.2022
Assistant Hospital Manager
Lafayette Animal Hospital
09.2018 - 05.2019
Assistant Manager
Pet Food Express
11.2015 - 10.2020
Master of Arts - International Relations
San Francisco State University
Bachelor of Arts - Communications
San Francisco State University
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