Eric Wong-Mcfaul
Help Desk Technician
San Francisco,CA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Help Desk Technician
San Francisco State University
San Francisco, CA
09.2019 - 05.2020
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Skills
Remote support
Ticket management
Technical support
Technical troubleshooting
Windows 10
Incident management
Certification
CompTIA A+ - Computing Technology Industry Association.
Timeline
CompTIA A+ - Computing Technology Industry Association.
01-2025
Help Desk Technician
San Francisco State University
09.2019 - 05.2020
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