Kayden Trafford
Chico
Summary
I'm a server with two years of serving experience at Z Cafe (1 year of other roles), a high-volume, fast paced restaurant. I was recognized by peers, management, and customers for exceptional customer service and problem-solving skills. I was given the nickname "Happy" and "Smiley" by multiple customers. I managed sections of 8-12 tables for 6+ hour shifts while maintaining order accuracy and customer service . Created strong relationships with regulars, becoming a favorite of many. I ensured a positive dining experience to customers and quickly resolved customer concerns.
Overview
3
3
years of professional experience
Work History
Server
Z Cafe
06.2022 - 08.2025
- Started as a busser, worked my way up through as a host, food runner, barback, and eventually server.
- Worked as a server for 2 years in a busy restaurant that had 600 covers a night on average with 3-4 other servers working.
- Was able to maintain customer service composure in high stress environments.
- Answered customers' questions, recommended items, and recorded order information.
- Served sections of 8-12 tables at a time.
- Cultivated strong relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Marketing
California State University, Chico
Chico, CA05-2027
Associate of Science - Business Administration
Palomar College
San Marcos, CA05-2025
San Pasqual High School
Escondido, CA05-2022
Skills
- Problem Solving
- Attention to detail
- Personable
- Adaptability and flexibility
- Task prioritization
- Calm demeanor
- Order accuracy
- Exceptional customer service
- High volume dining
- Relationship management
Timeline
Server
Z Cafe
06.2022 - 08.2025
Bachelor of Science - Marketing
California State University, Chico
Associate of Science - Business Administration
Palomar College
San Pasqual High School
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