Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

kay gilchrist

Edmonton,Canada

Summary

A dynamic leader with a proven track record at Chatters Hair Salon, I excel in building high-performing teams and enhancing operational efficiency. Skilled in inventory management and customer relationship management, I've significantly improved financial performance and staff development through strategic mentoring and effective problem-solving. My approach has consistently resulted in engaged employees and optimized business growth.

Overview

13
13
years of professional experience

Work History

Manager

Chatters Hair Salon
11.2019 - Current
  • Managed and motivated to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Manager

The Body Shop
11.2011 - 08.2019

• Coached and developed team members, enhancing productivity and morale.

• Successfully managed budgets to ensure financial targets were met.

• Supervised inventory levels, maintained product availability, and minimized shrinkage.

• Designed and executed marketing campaigns to improve brand visibility.

• Provided flexible support for team schedules to accommodate store needs.

• Delivered high customer satisfaction scores by maintaining service excellence.

Education

Grade 12 -

Louis St Laurent
Edmonton, AB

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Operations management
  • Performance management
  • Staff development
  • Customer relationship management (CRM)
  • Schedule preparation
  • Performance evaluations
  • Coaching and mentoring
  • Inventory management

Languages

English
Full Professional

Timeline

Manager

Chatters Hair Salon
11.2019 - Current

Manager

The Body Shop
11.2011 - 08.2019

Grade 12 -

Louis St Laurent
kay gilchrist