Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
KAWTAR ZAHID

KAWTAR ZAHID

Richmond Hill

Summary

Bilingual customer support professional with robust background in managing diverse customer interactions and providing solutions. Adept at maintaining high standards and ensuring client satisfaction through effective communication and problem-solving. Highly collaborative team member known for adaptability and delivering consistent results

Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Diligent waitress with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

The Sultan's Tent and Cafe Moroc
04.2022 - 12.2023
  • Create a positive atmosphere: "Greeted and seated guests , building rapport and ensuring a welcoming dining experience".
  • Manage customer needs: "Addressed and resolved customer concerns promptly, turning potential complaints into positive experiences that upheld restaurant reputation".
  • Engage diners effectively: "Answered questions and provided recommendations on menu items, describing ingredients and preparation methods to inform customer choices".
  • Cleaning and preparation:Maintaining a clean and organized dining area.
    Setting and resetting tables with clean linens, cutlery, and glassware.
    Wiping down tables and surfaces after guests leave.
    Performing side work during slower periods, such as restocking napkins or rolling silverware.
  • Payment handling:Presenting the correct bill to customers at the end of their meal.
    Processing various forms of payment, such as cash, credit, or debit cards.
    Working as a team with other staff members to ensure smooth service during busy shifts.

Bilingual Customer Service Representative

Bell Mobility
01.2021 - 03.2022
  • Assisted customers with French-language inquiries in a timely and professional manner
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French speaking customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Waitress

Modavie Restaurant
11.2018 - 12.2020
  • Customer interaction:Greeting and seating guests, presenting menus, and informing them of daily specials.
    Building rapport with customers and answering questions about menu items, ingredients, and preparation methods.
    Making menu recommendations, including suggesting dishes, drink pairings, or additional items.
    Addressing any concerns or complaints and ensuring customers are satisfied.
    Order and delivery:Taking accurate food and drink orders, including noting special requests or dietary restrictions.
    Relaying orders clearly to the kitchen and bar staff, often using a point-of-sale (POS) system.
    Serving food and beverages to the correct tables in a timely manner.
    Checking in with guests periodically to see if they need anything else, such as drink refills.

Education

Diploma - Diploma of Collegial Studies (DCS), Commerce

Vanier College
04-2016

High School Diploma -

Odyssée-des-Jeunes Secondary School
06-2010

Skills

  • Fluent in English, French, Spanish and Arabic
  • Upbeat and Positive Personality
  • Exceptional customer service
  • Multitasking and time managemen
  • Strong communication
  • Teamwork
  • Resilience and composure

Languages

French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Professional Working

Certification

smart serve

Timeline

Waitress

The Sultan's Tent and Cafe Moroc
04.2022 - 12.2023

Bilingual Customer Service Representative

Bell Mobility
01.2021 - 03.2022

Waitress

Modavie Restaurant
11.2018 - 12.2020

High School Diploma -

Odyssée-des-Jeunes Secondary School

Diploma - Diploma of Collegial Studies (DCS), Commerce

Vanier College

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KAWTAR ZAHID