Kawoos Kaseb
North York,ON
Summary
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Overview
4
4
years of professional experience
Work History
Loss Prevention Officer
Home Depot
03.2022 - Current
- Enhanced store security through the installation of anti-theft tags.
- Liaised with law enforcement and security personnel in issue investigation.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Conducted daily store walk-throughs to identify potential security risks.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
Sales Associate
Zara
04.2020 - 02.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Follow and achieve department's sale goals on a monthly, quarterly, and yearly basis.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Paralegal And Tribunal Agent -
Centennial College of Applied Arts And Technology
Scarborough, ON06.2023
Skills
- Property Patrol
- Theft Prevention
- Investigations
- Surveillance techniques
- Law Enforcement Collaboration
- Fraud Detection
- Critical Thinking
- Teamwork and Collaboration
- Risk Management
- Multitasking
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Loss Prevention Officer
Home Depot
03.2022 - Current
Sales Associate
Zara
04.2020 - 02.2022
Paralegal And Tribunal Agent -
Centennial College of Applied Arts And Technology
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