Marvin Oraller
Scarborough,Canada
Summary
Adaptable professional skilled in investigation and loss prevention demonstrated over several years of industry experience. Advanced knowledge of criminal and civil law with history of building and maintaining productive partnerships with law enforcement specialists. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Loss Prevention Officer
Costco Wholesale Canada Ltd
Markham, Ontario
03.2020 - Current
- Adhered strictly to all company policies related to Loss Prevention operations.
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Performed regular security audits to ensure policies are being followed correctly.
- Inspected merchandise for signs of tampering or damage.
- Assisted store managers in creating schedules for coverage of vulnerable areas within the store.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
- Provided customer service assistance when needed during peak shopping times.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Assisted in the implementation of new technologies such as electronic article surveillance systems or CCTV cameras.
- Maintained accurate records of losses due to shoplifting or fraud.
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Collaborated with store personnel on the execution of security plans during special events.
- Conducted internal investigations into employee theft or policy violations.
- Reviewed inventory discrepancies and took corrective action as necessary.
- Analyzed video surveillance footage to identify potential criminal activity.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Implemented effective methods for deterring shoplifters from entering premises.
- Provided training to staff on loss prevention policies and procedures.
- Ensured compliance with all local laws related to Loss Prevention.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Completed security forms to document losses of property or personal injury.
- Collaborated with law enforcement agencies during investigations and provided evidence as required.
- Trained new staff on loss prevention strategies and company policies.
- Escorted undesirable persons off property to minimize security violations.
- Prepared detailed incident reports following any theft or attempted theft.
- Monitored employees entering and leaving property, inspecting parcels or packages.
- Reviewed and analyzed loss prevention data to identify trends and areas of improvement.
- Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls for help.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Implemented loss prevention strategies to minimize potential theft.
- Maintained a safe and secure environment for customers and employees.
- Participated in loss prevention meetings and shared best practices.
- Coordinated with store management to address loss prevention concerns.
- Conducted regular audits of high-risk departments to ensure merchandise security.
- Apprehended and detained shoplifters according to legal and company policies.
- Investigated and resolved internal theft cases in collaboration with HR departments.
- Educated employees on anti-theft techniques and awareness.
Cashier Assistant
Costco Wholesale Canada Ltd
Richmond Hill, Ontario
09.2018 - 02.2020
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Processed returns and exchanges according to company policies and procedures.
- Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
- Greeted customers and provided assistance in locating items.
- Answered customers' questions concerning location, price and use of merchandise.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Adhered to safety regulations when handling sharp objects such as knives or scissors.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Verified that all coupons were valid before processing them for payment.
- Provided accurate cash register operations, including accepting payments and providing change.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Assisted with pricing merchandise for sale in store.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Backed up cashiers ringing up large number of customers by bagging products.
- Swept and mopped front end during shifts to maintain professional appearance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Verified customer age requirement for alcohol or tobacco purchases.
- Interacted politely with customers to promote quality service during checkout.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Deli Clerk
Costco Wholesale Canada LTD
Richmond Hill, Ontario
05.2015 - 09.2016
- Adhered to health regulations regarding food handling and sanitation standards.
- Inspected labels on deli products to verify accuracy of pricing.
- Assisted customers with selecting products from the deli case or menu board.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Greeted customers in a friendly and professional manner.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Prepared all food orders according to customer specifications.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Maintained records such as inventory levels or sales figures.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Maintained cleanliness of the deli area and equipment.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Adhered to health and safety standards while preparing food.
- Offered suggestions for additional items that would complement customer's order selections.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Provided accurate pricing information when requested by customers.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Followed recipes and customer requests to prepare meals.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Sliced meats and cheeses and weighed deli items for customers.
- Offered samples to promote and upsell specials.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Documented and entered special orders for event catering and party trays.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Responded to customer questions regarding product availability.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments on cash register and counted back bills and change to patrons.
Deli Clerk
Aramark
Toronto, Ontario
03.2013 - 05.2015
- Adhered to health regulations regarding food handling and sanitation standards.
- Assisted customers with selecting products from the deli case or menu board.
- Stocked shelves with fresh items daily.
- Inspected labels on deli products to verify accuracy of pricing.
- Greeted customers in a friendly and professional manner.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Prepared all food orders according to customer specifications.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Adhered to health and safety standards while preparing food.
- Provided accurate pricing information when requested by customers.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Followed recipes and customer requests to prepare meals.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Informed customers of deli specials to increase profits.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
Police Officer
Philippine Government
Calabarzon, Laguna Philippines
03.2006 - 10.2011
- Observed court proceedings related to cases involving police work.
- Prepared detailed reports on incidents and arrests made.
- Patrolled assigned areas to detect and prevent criminal activity.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Provided security at public events such as parades, concerts, or sporting events.
- Developed positive relationships with members of the community through outreach programs.
- Ensured compliance with local laws by performing periodic safety inspections of businesses.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Conducted traffic stops in accordance with departmental protocol.
- Counseled victims of domestic violence regarding available resources and legal options.
- Responded to emergency calls for service and provided assistance as needed.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Maintained order during civil disturbances or protests.
- Provided testimony in court when necessary concerning investigations conducted.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Educated youth groups about the dangers of drug abuse and gang violence.
- Performed searches for missing persons using a variety of investigative methods.
- Advised citizens on safety precautions and preventive measures against crime.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Pursued fleeing suspects on foot and in varying terrain.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Directed traffic at high-volume special events for public safety and order.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
- Responded promptly to activated alarms for fires and burglaries.
- Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Documented observations and actions by radioing information and completing reports.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Attained staff feedback to deliver information to superiors for corrective action.
- Wrote detailed arrest and accident reports.
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Maintained safe and secure environments for court proceedings.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Created youth and public outreach programs and neighborhood watches while teaching D.A.R.E. and G.R.E.A.T. classes to local schools.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
Education
Bachelor of Science - Police Foundations
Trios College
Toronto, ON02-2013
Associate of Science - Bachelor Of Science In Criminology
Leyte Colleges
Tacloban City Philippines04-2003
Skills
- Property Patrol
- Evidence collection
- CCTV Monitoring
- Security Systems
- Safety promotion
- Detail Oriented
- Incident Reporting
- Theft detection
- First Aid Training
- Law Enforcement Collaboration
- Policy Development
- Access Control
- Asset Protection
- Crime Prevention
- Patrol procedures
- Surveillance techniques
- Interviewing techniques
- Witness interviews
- Theft Prevention
- trained in weapons handling/Pistol and Rifle (Police Officer)
- Trained In Close Quarter Battle
- Trained In Hand To Hand Combat/Martial Arts (Filipino Martial Arts)
- Trained Managing Highly stressful Situations
- Marks man In Pistol
- Trained In Anti Insurgency Operation (Immediate Action Drill)
- Trained In VIP Security
Affiliations
- I love sports,like basketball. Volley ball. i love doing exercise to maintain my physical fitness, like running, and playing basketball with my friends I love cooking and preparing Healthy food, I am a music lover can play guitar, i love karaoke with my family and friends.
Accomplishments
- I was awarded meritoriously (MEDALYA NANG KAGALINGAN) for a successful raid of suspected insurgents hideout that lead to the confiscation fo more or less forty assorted fire arms.
- I have arrested one of the most wanted individual in municipal level (Pangil Laguna Philippines) wanted for murder and drug related cases.
Timeline
Loss Prevention Officer
Costco Wholesale Canada Ltd
03.2020 - Current
Cashier Assistant
Costco Wholesale Canada Ltd
09.2018 - 02.2020
Deli Clerk
Costco Wholesale Canada LTD
05.2015 - 09.2016
Deli Clerk
Aramark
03.2013 - 05.2015
Police Officer
Philippine Government
03.2006 - 10.2011
Bachelor of Science - Police Foundations
Trios College
Associate of Science - Bachelor Of Science In Criminology
Leyte Colleges
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