Kawana Reed
Long Beach
Summary
Detail-oriented secretary and in-home caretaker experienced in managing schedules and enhancing client well-being. Known for strong communication and problem-solving skills, contributing to a positive work environment and delivering exceptional service to clients and stakeholders. Enthusiastic to give back what was freely given to me.
Overview
1
1
year of professional experience
Work History
Secretary H & I Panel Volunteer
Alcoholics Anonymous World Services
Long Beach, CA
08.2025 - Current
- Managed scheduling and coordination of meetings and events for staff and volunteers.
- Maintained accurate records and documentation for organizational activities and member interactions.
- Processed correspondence, ensuring timely communication with stakeholders and members.
- Assisted in preparing materials for workshops, promoting awareness of program initiatives.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
In-Home Caretaker
24 Homecare
El Segundo, CA
10.2024 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored health status and reported changes to healthcare professionals for timely intervention.
- Organized and maintained a safe, clean environment tailored to client needs and preferences.
- Provided companionship through engaging conversations and recreational activities to improve mental well-being.
- Supported transportation needs for appointments, ensuring reliable access to essential services.
- Collaborated with family members to develop personalized care plans based on individual requirements.
- Maintained detailed records of services provided during each visit, ensuring accuracy in documentation for service reimbursement purposes.
- Demonstrated strong problem-solving abilities in addressing various challenges faced during the course of caregiving, leading to effective resolutions and satisfied clients.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal client support.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Transported clients to appointments, errands, and social events, enabling continued engagement in community activities.
- Enhanced clients'' quality of life by providing compassionate and attentive in-home care.
- Educated clients on self-care techniques for enhanced autonomy in managing their wellbeing.
- Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
Associate of Arts - Human Services Addiction Studies
Long Beach City College
Long Beach, CA05-2027
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Complex Problem-solving
- Presentation creation
- HIPAA guideline compliance
- Meeting support
- Minute taking
- Meeting coordination
Affiliations
Kiwanis Club
Memorial West Alumni
Safe Refuge
Alcoholics Anonymous
The Church Of Destiny International Worship Center
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Secretary H & I Panel Volunteer
Alcoholics Anonymous World Services
08.2025 - Current
In-Home Caretaker
24 Homecare
10.2024 - Current
Associate of Arts - Human Services Addiction Studies
Long Beach City College