Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Heather Barbour

SURREY,BC

Summary

I retired from WCAT in 2018 and have been working part-time as a Panel secretary transcribing Vice Chairs' decisions. I am looking for a part-time work-at-home job providing transcription services.

I have had many years experience dicta-typing/transcription work since 1979 when I started with the Workers' Compensation Board.

Overview

39
39
years of professional experience

Work History

Auxillary Panel Secretary

Workers' Compensation Appeal Tribunal
Richmond, BC
05.2018 - 12.2023
  • Retired and provided part-time services in transcription work for the WCAT Vice Chairs' decisions.

Panel Secretary

Workers' Compensation Appeal Tribunal
Richmond, BC
04.2003 - 01.2018
  • Proofread WCAT vice chairs' letters, memos draft written, or typed dictated decisions, before being submitted to team leaders for last proofread before mailing out final decision; corrected any errors found in WCAT style guide, grammar, spelling, punctuation, accuracy of quotes, and correct policy numbers cited via track changes. Proofread draft memos to Independent Health Professionals.
  • Assisted in training of WCAT panel secretaries in the preparation of draft and final decisions. This included reading other WCAT panel secretaries' drafts making any suggested changes.
  • Assisted in assembling WCAT Panel Secretary Manual binder and the Index.
  • Acting Supervisor for short periods of time.
  • Assigned as Subject Matter Expert (SME) for the implementation of the new WCAT Case Management System. Assisted panel secretaries on the steps to use the program.

Senior Executive Assistant

Workers' Compensation Appeal Tribunal
Richmond, BC
05.2006 - 09.2008
  • Provided administrative support to the WCAT Chair, managing calendars and scheduling meetings.
  • Coordinated travel arrangements including flights, hotels, transportation, and itineraries.
  • Coordinated WCAT Chair's daily calendar and planned appointments and events.
  • Wrote and distributed executive meeting agendas and minutes to executive team members.
  • Answered telephone calls promptly taking messages or transferring calls as needed.
  • Maintained filing, records management systems, and other office resources.
  • Handled and distributed incoming and outgoing mail for WCAT chair.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Transcribed letters, memos decisions of WCAT chair accurately using Microsoft Word.
  • Facilitated board meeting agendas and distributed support materials in advance.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.

Labour Relations Assistant

Workers' Compensation Board
Richmond, BC
01.1994 - 01.2002
  • Organized and maintained filing systems for documents and records.
  • Entered data into databases accurately and efficiently.
  • Answered incoming calls, responded to emails, faxes and other inquiries from staff.
  • Provided administrative support to three managers and one director. Delivered administrative support for the Vice President of Human Resources.
  • Executed record filing systems to improve document management and organization.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.
  • Maintained positive working relationship with fellow staff and management.
  • Initiated and implemented new filing system, which allowed critical documents to be retrieved quickly, reducing by 50% the time spend searching for documents.
  • Managed a tuition reimbursement program with an annual budget of $75,000, utilized by 225 employees. Verified and authorized training submissions; arranged for payments within policy guidelines, and contacted by management and employees for advice.
  • As a member of Labour Relations team, developed a Peoplesoft program for tracking grievances that provided a more useful and effective reporting system.
  • Entrusted with extremely confidential and sensitive information on a regular basis.

Executive Secretary

Workers' Compensation Board
Richmond, BC
01.1985 - 09.1993
  • Managed calendar of appointments for Vice President and General Counsel; scheduled appointments with internal and external contacts.
  • Responsible for maintaining confidential files pertaining to executive operations.
  • Greeted and directed visitors, answered phone calls, and provided general administrative support.
  • Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
  • Coordinated various office activities such as ordering supplies and arranging catering services for events.
  • Organized meetings, conferences, and travel arrangements for executives.
  • Maintained filing system for all documents related to executive activities.
  • Reviewed incoming correspondence; distributed materials accordingly.
  • Created spreadsheets using Microsoft Excel to record data regarding departmental expenses and budgets.
  • Created and maintained a new filing system encompassing the use of a personal computer and other electronic equipment.
  • Ensured that all records were maintained in accordance with company policies and procedures.
  • Managed executives' calendars to keep track of events, meetings and activities.
  • Prepared, formatted and bound reports for professional presentations.

Education

Medical Terminology

Vancouver Vocational Institute
Vancouver
06-1983

High School Diploma -

Prince of Wales Secondary School
Vancouver, BC
06-1973

Skills

  • Transcription Work
  • Customer Service
  • Calendar Management
  • Appointment Scheduling
  • Office Administration
  • Database Management
  • Organization
  • Document Preparation
  • Confidentiality Understanding

Affiliations

  • on Social Committee in the complex where I live
  • walking alone or with friends
  • love doing crossword puzzles, suduko, and jigsaw puzzles.
  • love baking and sharing with family and friends

Timeline

Auxillary Panel Secretary

Workers' Compensation Appeal Tribunal
05.2018 - 12.2023

Senior Executive Assistant

Workers' Compensation Appeal Tribunal
05.2006 - 09.2008

Panel Secretary

Workers' Compensation Appeal Tribunal
04.2003 - 01.2018

Labour Relations Assistant

Workers' Compensation Board
01.1994 - 01.2002

Executive Secretary

Workers' Compensation Board
01.1985 - 09.1993

Medical Terminology

Vancouver Vocational Institute

High School Diploma -

Prince of Wales Secondary School

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Heather Barbour