Kavitha Rao
Scarborough,Canada
Summary
Results-driven IMAC/ Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
15
15
years of professional experience
Work History
IMAC/ Service Coordinator
Soroc Technology
09.2016 - Current
- Act as the primary liaison between internal and external clients, ensuring clear and continuous communication
- Assign Field Service Technicians (FST) to address technical issues efficiently, prioritizing first-contact resolution whenever possible
- Perform technical problem determination, establish priorities, and set expectations for part verification, order placement, and ETA commitments within contractual SLAs
- Manage workload distribution among technicians, ensuring that tasks are aligned with certification requirements to maintain warranty reimbursements
- Utilize available resources effectively to consistently meet predefined service levels and contractual agreements
- Detail-oriented and highly organized professional with extensive experience in service /IMAC coordination.
- Proficient in utilizing various software tools including Microsoft Office Suite, D2, and ServiceNow to streamline processes and enhance productivity
- Adept at problem-solving, decision-making, and managing complex tasks independently while effectively collaborating in team environments
- Recognized for excellent communication skills and the ability to build strong relationships with clients, vendors, and colleagues
- Committed to delivering high-quality service and contributing to organizational success through strategic planning, resource management, and a customer-focused mindset
Shipping Coordinator
CNB Computer Inc.
02.2016 - 09.2016
- Managed all import and export coordination functions, including customer service and logistics with freight forwarders, couriers, and carriers to ensure cost-effective goods movement
- Served as an intermediary between the Shipping Department, Systems, Customer Service, and Production teams, resolving shipping-related issues
- Scheduled and coordinated truck and UPS pickups/deliveries and managed damage claims
- Operated shipping and receiving equipment such as barcode scanners, FedEx Manager, and UPS systems
- Prepared manual shipping documents based on INCO TERMS 2010 and handled export documentation, including commercial invoices, FCC certificates, NAFTA certificates, packing lists, and certificates of origin
- Created Bills of Lading, shipping labels, and other necessary documents, generating weekly reports for management
- Coordinated logistics with carriers to obtain the best shipping rates and managed the creation of shipping documents for RMAs and closeout orders
Admin Coordinator
Phoenix International WLL
01.2010 - 06.2011
- Communicated with vendors about backorder status, inventory availability, and special orders
- Managed inventory and office supply procurement to maintain adequate stock levels
- Performed complex administrative tasks, including independent judgment and application of technical skills specific to department procedures
- Monitored departmental activities, transmitted information, developed and implemented policies, and ensured efficient day-to-day operations
- Provided technical assistance on personnel policies, purchasing, record-keeping, training, risk management, and contract administration
Education
Diploma - International Transportation and Customs
Seneca College
12.2015
Bachelor's Degree - Economics and Mathematical Economics
Calicut University
04.2008
Diploma - Aviation, Hospitality, and Travel Management
Frankfinn Institute of Aviation Management
01.2006
Post-secondary Education - Commerce
Holy Rosary College
04.2005
Skills
Cross-Functional Team Leadership
Data analysis and reporting
Notetaking and documentation
Service monitoring and evaluation
Process improvement
MS office expertise
Teamwork
Time management
Multitasking Abilities
Project management
Customer service and satisfaction
Supply chain management
Languages
English
Hindi
Kannada
Malayalam
Technicalskills
- Service Coordination
- Import/Export Logistics
- Shipping Documentation
- Administrative Support
- Customer Service
- Problem-Solving
- Microsoft Office Suite (Excel, Word, PowerPoint)
- ServiceNow
- ERP Software
- POS Software
- Business Vision Software
- MSR Software
Software Knowledge
Service Now
Distribution 2001
Microsoft office suite (Word, Excel, Power Point)
MSR Customs
Point of sale system
Enterprise resource planning (ERP)
Timeline
IMAC/ Service Coordinator
Soroc Technology
09.2016 - Current
Shipping Coordinator
CNB Computer Inc.
02.2016 - 09.2016
Admin Coordinator
Phoenix International WLL
01.2010 - 06.2011
Bachelor's Degree - Economics and Mathematical Economics
Calicut University
Diploma - Aviation, Hospitality, and Travel Management
Frankfinn Institute of Aviation Management
Post-secondary Education - Commerce
Holy Rosary College
Diploma - International Transportation and Customs
Seneca College
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