Angela Cristina Miotto
White Rock
Summary
Dynamic and results-driven business operations professional with a strong record of success across diverse industries and global markets. Recognized for adaptability, process optimization, and leadership in fast-paced environments. Adept at streamlining operations, driving efficiency, and fostering cross-functional collaboration. Committed to continuous improvement and delivering results.
Overview
19
19
years of professional experience
Work History
Logistics and Customer Service Coordinator
Highland Foundry International (HFI)
09.2023 - Current
- Company Overview: HFI specializes in high-quality steel and stainless-steel castings, combining North American standards with offshore cost advantages
- Reduced closing times for TIB and drawback processes, improving efficiency
- Developed and implemented Standard Operating Procedures (SOPs) for seamless operations
- Designed auditing reports, enhancing data transparency and regulatory compliance
- Managed monthly and yearly accounting reports in collaboration with the controller
- Introduced best practices in shipping to minimize loading errors
- HFI specializes in high-quality steel and stainless-steel castings, combining North American standards with offshore cost advantages
Business Consultant
IceGen Corp
03.2023 - 09.2023
- Improved and standardized sales and operational processes, boosting team efficiency
- Automated templates for quotes and pricing, reducing errors and response time
- Enhanced customer service and logistics coordination to optimize operations
Customer Supply Chain Analyst
Coty Inc.
08.2022 - 02.2023
- Optimized customer fill rates and inventory management
- Conducted data-driven forecasting and post-promotion analyses, improving promotional effectiveness
- Created and documented SOPs for all procedures in written and video formats
Customer Service Specialist & Local Quality Representative (LQR)
Kuehne+Nagel
06.2021 - 08.2022
- Exceeded customer satisfaction targets, earning recognition for outstanding service
- Delivered detailed KPI reports and supported shipment documentation flows
- Continuous improvement initiatives, achieving higher productivity levels
- Ensured site compliance as Local Quality Representative
Logistics and Customer Service Coordinator
IceGen Corp
08.2020 - 06.2021
- Promoted within a year from intern to project coordinator, showcasing rapid growth
- Managed end-to-end import/export logistics, ensuring timely and cost-effective solutions
- Supported sales and marketing, including CRM updates, after-sales care, and travel management
- Assisted the CEO in high-priority initiatives, demonstrating leadership and adaptability
Executive Assistant to CEO
Citrosuco (Grupo Votorantim & Grupo Fischer)
04.2006 - 12.2019
- Provided executive support to the CEO and senior leadership, ensuring seamless operations
- Organized high-profile board meetings, managed logistics, and prepared presentation materials
- Streamlined office policies and procedures, fostering long-term operational improvements
- Retained through organizational mergers, demonstrating resilience and commitment
Education
A.E.C. Diploma - International Business
Greystone College
01.2020
Postgraduate Degree - Business Administration & Management
FGV
01.2018
Bachelor’s Degree - Executive Assistance
Universidade Estadual De Maringá
01.2005
Skills
- Global Operations & Logistics Management
- Process Improvement & Standardization
- Customer Service & Relationship Management
- Cross-functional Team Leadership
- Supply Chain
- Project Coordination & Communication
- Cultural Diversity & Adaptability
- Documentation skills
- Customer focus
Accomplishments
- Successfully transitioned careers and established a career in Canada without employment gaps.
- Recognized for resilience and high performance in domestic and international markets.
- Consistently improved operational processes, driving efficiency and cost reductions.
- Played a key role in enhancing customer satisfaction and operational excellence.
Languages
Portuguese
English
Spanish
French
Interests
- Passionate about community service and supporting others
- Experienced in organizing and guiding hikes for individuals seeking companionship or assistance in getting started
- Committed CrossFit practitioner on weekdays, focusing on building strength and endurance
- Avid hiker and cyclist on weekends, embracing the outdoors while encouraging an active and healthy lifestyle
Timeline
Logistics and Customer Service Coordinator
Highland Foundry International (HFI)
09.2023 - Current
Business Consultant
IceGen Corp
03.2023 - 09.2023
Customer Supply Chain Analyst
Coty Inc.
08.2022 - 02.2023
Customer Service Specialist & Local Quality Representative (LQR)
Kuehne+Nagel
06.2021 - 08.2022
Logistics and Customer Service Coordinator
IceGen Corp
08.2020 - 06.2021
Executive Assistant to CEO
Citrosuco (Grupo Votorantim & Grupo Fischer)
04.2006 - 12.2019
Postgraduate Degree - Business Administration & Management
FGV
A.E.C. Diploma - International Business
Greystone College
Bachelor’s Degree - Executive Assistance
Universidade Estadual De Maringá
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