Kavin Mupenda
Grande Prairie,AB
Summary
Dynamic and results-driven sales professional with a background in beauty, retail, and call centre services. Skilled at driving revenue growth by building strong client relationships, implementing innovative sales strategies. Consistently exceeding sales targets, boosting customer satisfaction, and delivering tailored solutions that align with client needs. Passionate about exceeding performance goals and contributing to long-term business success through strategic customer engagement and solution-selling.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Rewardsco Contact Centre
01.2023 - 03.2025
- Handled high-volume inbound and outbound calls, engaging customers with professionalism and enthusiasm.
- Identify customer needs and recommend suitable products and services.
- Delivered personalized solutions, increased customer satisfaction.
- Handled objections effectively and closed sales through persuasive communication and active listening.
- Consistently meeting and exceeding weekly and monthly sales targets.
Customer Service Representative
Ignition Group - Head Office
02.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed transactions, account updates, and service changes efficiently while maintaining accuracy.
- Worked with team members and supervisors to meet performance targets, including call handling time and customer satisfaction scores.
Sales/Customer Service Representative
Miglow Masion
01.2019 - 12.2020
- Welcomed clients and provided personalized consultations to recommend beauty and wellness products tailored specifically to their needs.
- Promoted and sold salon products, skincare, and cosmetics.
- Assisted with appointment scheduling, check-ins, and payments to ensure smooth daily operations.
- Supported the salon team by maintaining product displays, ensuring shelves were fully stocked, and visually appealing.
Education
High School Diploma -
Phambili High School
Durban, South Africa11-2018
Skills
- Effective time management
- Customer relationship management
- Customer relationship management expertise
- Proficient in managing objections
- Organization & Multitasking
- Team Collaboration & Dependability
- Sales, Upselling & Cross-selling Strategies
Accomplishments
- Supervised a team of 12 staff members.
- Achieved Sales through effectively helping with management.
Languages
English
Professional Working
Interests
- Watching Movies and TV Shows
- Drawing and Painting
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- I have a passion for photography and editing photos
- Fashion
- Fundraising Events
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Sales Consultant
Rewardsco Contact Centre
01.2023 - 03.2025
Customer Service Representative
Ignition Group - Head Office
02.2020 - 10.2022
Sales/Customer Service Representative
Miglow Masion
01.2019 - 12.2020
High School Diploma -
Phambili High School
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