Yuvan Mathivannan
Sales And Business Development Representative
Brampton,Canada
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sales Consultant
Bolton Honda
06.2024 - 04.2025
- Delivered a high-quality customer experience by guiding clients through the vehicle purchasing process, identifying their needs, and recommending the best options.
- Consistently met and exceeded monthly sales targets by building strong relationships, utilizing effective negotiation skills, and following up with leads.
- Maintained up-to-date knowledge of Honda vehicles, promotions, and industry trends to provide accurate and compelling information to customers.
- Prospected new clients through cold calling, follow-ups, and referrals to generate business and increase sales opportunities.
- Conducted detailed vehicle presentations, test drives, and financing and leasing discussions to ensure customers made informed decisions.
- Utilized TikTok, Facebook, and Kijiji to create engaging content, promote vehicles, and attract potential buyers, increasing inbound leads and showroom traffic.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Senior Customer Service Representative / Service Agent
Enterprise Truck Rental
07.2022 - 06.2024
- Delivered exceptional customer service by assessing rental needs and providing tailored solutions, resulting in increased customer satisfaction and repeat business.
- Recognized as a six-time Elite Truck Matrix Award winner for outstanding sales performance, customer satisfaction, and operational excellence.
- Streamlined rental processes and implemented targeted upselling strategies, directly contributing to a 50% increase in reservation rates, and enhanced customer loyalty.
- Communicated rental terms, vehicle features, and additional services clearly, enhancing customer understanding and trust.
- Analyzed customer feedback and rental patterns to identify service improvement opportunities, implementing solutions that strengthened client relationships.
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Door-to-Door Sales Specialist
UNICEF Canada
02.2021 - 03.2022
- Engaged with community members in face-to-face conversations to raise awareness about UNICEF's campaigns, mission, and global initiatives.
- Consistently met and exceeded fundraising targets by building rapport, addressing concerns, and delivering persuasive pitches.
- Developed strong interpersonal and sales skills by adapting communication styles to connect with diverse audiences.
- Monitored industry trends and utilized insights gained to inform more targeted approaches when interacting with potential clients during door-to-door engagements.
Education
Diploma of Business Administration - Business Administration
Humber College
Etobicoke, Canada04-2020
Skills
Expert Communicator: Exceptional verbal and written communication skills, with the ability to engage clients, clearly present products/services, and address their needs effectively, and strong listening skills to tailor solutions and foster client relationships
Skilled Negotiator: Expert at negotiating terms and closing deals with clients, ensuring mutually beneficial agreements while maintaining positive relationships and achieving sales goals
Relationship Management: Expertise in building and nurturing long-term client relationships, ensuring customer satisfaction, loyalty, and repeat business through personalized engagement and follow-up
Effective time management
Networking within communities
Client relationship management
Effective demonstrations
Prospective client outreach
Sales closing techniques
Customer acquisition strategies
Effective objection resolution
Customer relationship management expertise
Certification
OMVIC License, Certified to facilitate vehicle sales in Ontario., 06/01/24
Timeline
Sales Consultant
Bolton Honda
06.2024 - 04.2025
Senior Customer Service Representative / Service Agent
Enterprise Truck Rental
07.2022 - 06.2024
Door-to-Door Sales Specialist
UNICEF Canada
02.2021 - 03.2022
Diploma of Business Administration - Business Administration
Humber College