Kaushikbhai Himmatbhai Kakadiya
Concord,ON
Summary
Motivated and customer-focused professional with over 2 years of experience in customer relationship management at reputed banks. Adept at providing excellent customer service, resolving issues, and building long-term relationships. Seeking a work-from-home customer handling position to apply my skills in communication, problem-solving, and client satisfaction.
Overview
3
3
years of professional experience
Work History
Branch Relation Executive (BRE)
KOTAK BANK
03.2021 - 12.2021
- Fostered strong customer relationships, providing personalized support and assistance
- Ensured the smooth operation of the branch by coordinating daily activities and resolving client issues promptly
- Promoted and sold financial products, consistently meeting or exceeding monthly targets
- Contributed to a positive customer experience, resulting in high customer satisfaction scores
Branch Relation Executive (BRE)
SBI BANK
06.2019 - 02.2021
- Managed customer relations and ensured high-quality service delivery
- Developed rapport with clients to understand their financial needs and provide tailored solutions
- Addressed customer inquiries, processed transactions, and provided guidance on bank products and services
- Achieved recognition as the 'Best BRE of the Month' three times for exceptional performance in customer service and sales
Education
Diploma in Project Management -
Algoma University
Canada12.2024
B.Sc. - Bachelor of Science
India01.2018
12th Grade -
India01.2015
10th Grade -
India01.2012
Skills
- Active Listening
- Ability to Build Rapport
- Positive Client Interactions
- Problem Solving
- Conflict Resolution
- Time Management
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Panjabi
Professional Working
Additional Information
Availability- full time
Timeline
Branch Relation Executive (BRE)
KOTAK BANK
03.2021 - 12.2021
Branch Relation Executive (BRE)
SBI BANK
06.2019 - 02.2021
Diploma in Project Management -
Algoma University
B.Sc. - Bachelor of Science
12th Grade -
10th Grade -
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