Dimple Fernandes
Mississauga,ON
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Guest Relation Executive
Serai Resort a Cafe Coffee Day Co
2022.04 - 2023.02
- Directed staff to handle needs for individual guest to resolve issues and generate positive customer experience
- Organized special events and activities for guests creating memorable experience
- Assisted in training new team members, contributing to a consistently to a high-performing staff
- Maintained detailed records of guest preferences, enabling tailored service offerings during future stays.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and customer satisfaction data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored hotel's budget and financial records.
Industrial Exposure Training
Taj Westend
2019.10 - 2019.11
- Streamlined check-in and check-out process for improved efficiency and guest experience
- Provide guest assistance and recommendation for tourist attractions
- Directed staff to handle needs for individual guest to resolve issues and generate positive customer experience
Merchandise
Walt Disney College Programme
2019.06 - 2019.08
- Earned Four Disney Keys as a work appreciation
- Assisted in creating magical movements for park visitors through engaging interactions and personalized attention
- Contributed to increase merchandise sales by showcasing products, offering recommendations and processing transactions efficiently
Education
Bachelors of Hotel Management -
KLE Institute of Hotel Management And Catering Technology, Bangalore
Bangalore08.2021
Hotel Operations Management
George Brown College
Toronto, ON09.2025
Skills
- Leadership
- Flexible and Adaptable
- Teamwork
- Computer
- Communication
- Active Listening
- Data Entry
- Assignment Delegation
- MS Office
- Customer rapport
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Guest Relation Executive
Serai Resort a Cafe Coffee Day Co
2022.04 - 2023.02
Industrial Exposure Training
Taj Westend
2019.10 - 2019.11
Merchandise
Walt Disney College Programme
2019.06 - 2019.08
Bachelors of Hotel Management -
KLE Institute of Hotel Management And Catering Technology, Bangalore
Hotel Operations Management
George Brown College
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