Kaushal Sharma
Surrey
Summary
Dynamic operations leader with a proven track record at Cruise America Motorhomes Rntl, excelling in team training and logistics coordination. Enhanced service delivery through strategic process improvements and effective inventory control. Committed to fostering a culture of continuous improvement while driving customer engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Operations
Cruise America Motorhomes Rntl
03.2020 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led team training initiatives, fostering skill development and knowledge sharing among staff.
- Implemented inventory management systems, improving accuracy in stock tracking and reporting.
- Analyzed operational data to identify trends, driving strategic improvements in service delivery.
- Coordinated logistics for motorhome rentals, ensuring timely availability and customer satisfaction.
- Developed standard operating procedures to enhance workflow consistency across departments.
- Mentored junior staff members, promoting a culture of continuous improvement and accountability.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Rental Sales Agent
Cruise America Motorhomes Rntl
04.2019 - 10.2019
- Managed customer inquiries to facilitate seamless rental transactions and enhance client satisfaction.
- Developed and maintained strong relationships with clients, ensuring repeat business and referrals.
- Oversaw rental fleet operations, optimizing vehicle availability and maintenance schedules for efficiency.
- Trained new staff on rental procedures, enhancing team performance and service delivery standards.
- Managed daily rental operations, ensuring optimal customer service and satisfaction.
- Oversaw team performance, providing mentorship and training to enhance skills and productivity.
Rental Sales Agent
Cruise America Motorhomes Rntl
04.2018 - 10.2018
- Implemented process improvements that increased operational efficiency in rental procedures and documentation.
- Analyzed customer feedback to identify areas for service enhancement, driving continuous improvement initiatives.
- Led promotional campaigns to boost rentals during peak seasons, successfully increasing revenue streams.
- Collaborated with cross-functional teams to ensure compliance with safety regulations and company policies.
Shift Manager
McDonald's Restaurant
05.2016 - 03.2018
- Oversaw daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on effective customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented procedures to enhance speed of service during peak hours.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Resolved customer complaints efficiently, maintaining satisfaction and loyalty.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Post-Baccalaureate Diploma - International Business Management
Thompson Rivers University
Kamloops06-2015
BBA - Business Administration And Management
Sikkim Manipal University
Sikkim, India06-2013
Skills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Team building
- Operations management
- Customer engagement
- Staff training and development
- Logistics coordination
- Customer service
- Inventory control
- Direct sales
- Team leadership
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Assistant Manager of Operations
Cruise America Motorhomes Rntl
03.2020 - Current
Rental Sales Agent
Cruise America Motorhomes Rntl
04.2019 - 10.2019
Rental Sales Agent
Cruise America Motorhomes Rntl
04.2018 - 10.2018
Shift Manager
McDonald's Restaurant
05.2016 - 03.2018
Post-Baccalaureate Diploma - International Business Management
Thompson Rivers University
BBA - Business Administration And Management
Sikkim Manipal University