ABHIRAM ABHAYAM
Langley,BC
Summary
Resilient and organized assistant operations manager proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations
Homes Alive Pets
05.2023 - 11.2023
- Streamlined operations by implementing efficient workflow processes and procedures.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Implemented safety protocols to maintain a secure work environment for employees.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
Sales and Marketing Executive
Monolith Technologies PVT Ltd.
12.2017 - 11.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Registered vendors and customers on database to maintain updated roster.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Arts - Commerce
Kalinga University
INDIA02-2005
Skills
Hardware knowledge
Technical Analysis
Sales expertise
Product promotions
Point of sale operation
Cash Handling
Product and service sales
Sales trends
Cash register operation
Microsoft applications proficiency
G-Suite
Good Telephone Etiquette
Planning and Coordination
Written Communication
MS Office
Training and mentoring
Promotions and specials
Shrink reduction
Team Building
Productivity maximization
Sales processes
Purchasing and Planning
Employee Supervision
Cost Analysis and Savings
Training and Mentoring
Languages
English
Full Professional
Timeline
Assistant Manager of Operations
Homes Alive Pets
05.2023 - 11.2023
Sales and Marketing Executive
Monolith Technologies PVT Ltd.
12.2017 - 11.2022
Bachelor of Arts - Commerce
Kalinga University
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