Summary
Overview
Work History
Education
Skills
Project
Certification
Timeline
Generic

Ishmeen Kaur

Oakville

Summary

Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives driving strong sales.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate

Freedom Mobile
11.2022 - Current
  • Increasing sales by 6% through the delivery of excellent customer services.
  • Boosted customer satisfaction ratings by consistently delivering a knowledgeable and personalized customer service experience.
  • Established strong relationships with customers and exceeded the number of repeat sales from existing customers by 2x.
  • Reduced customer wait time by 20%, increased customer satisfaction by 5% and achieved sales goals by successfully providing customer service and product advice.
  • Contributing to customer retention efforts.
  • Monitored store and customer buying trends, ensuring consistent inclusion of relevant products in merchandising plans.

Content Creator

Connexhealth Inc.
09.2022 - 11.2023
  • Create engaging and high-quality content, such as blog posts, social media graphics, videos, and infographics, that aligns with the brand's voice and values.
  • Collaborated with internal teams, such as marketing, sales, and product development, to ensure content is aligned with business objectives.
  • Keep up-to-date with social media trends and best practices to ensure the company's content stays fresh and relevant.
  • Boosted sales by 12% through the creation and promotion of social media campaigns, including targeted ads and influencer partnerships.

Education

Business Management -

Georgian College
Toronto, ON
2023

Skills

    • Microsoft Office: MS Word, MS Excel, PowerPoint
    • Data Entry
      • Outstanding organizational skills and ability to work under pressure
      • Excellent oral communication and social abilities developed through academics and work experiences

Project

Freelance

Dr John Rodgers- Personal Blog, March 2023-January 2024

• Develop and execute content strategies for the company's social media platforms, including, Twitter, Instagram, LinkedIn and Youtube.

• Manage the company's social media accounts, respond to comments and messages, and monitor the performance of posts to identify areas of improvement.

• Analyze social media metrics to assess the success of campaigns.

• Increased the company's social media engagement by 8% through the implementation of targeted content and strategic posting times.

Certification

Project governance and Project Management Office, The Open University, 2023

Timeline

Sales Associate

Freedom Mobile
11.2022 - Current

Content Creator

Connexhealth Inc.
09.2022 - 11.2023

Business Management -

Georgian College

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