Kim O'Brien

Zone·tv is a media and technology company that enhances TV for operators, content providers and viewers through interactive TV applications and personalized, dynamic video experiences with digital-first content and brands – reaching over 100M+ households

• Managed key partner accounts including Cox, Rogers, Shaw, Videotron, TELUS, Bell Canada, SaskTel, and VIZIO
• Hunted new logos and farmed existing clients across Cable, Telecom and Media industries
• Chaired sales strategy & funnel review meetings with C-level leaders
• Managed all phases of the sales cycle from prospecting, qualifying and relationship development, through to proposal, negotiation and the closing of high value contracts (term sheets and long form agreements)
• Developed sales collateral for all product lines and managed corporate

Dana Industries is a full-service provider of total retail solutions. Together with its sister company, Danavation - focused on next generation digital smart labels and micro e-ink displays, Dana offers industry leading shelf signage and store fixtures to clients globally

• Standardized and refreshed corporate identity
• Developed corporate brand guidelines
• Designed, developed and launched new corporate website
• Developed case studies based on customer success stories
• Built and launched revised Social Media marketing strategy

• Managed the creative process, including brand and copy development, creative briefs and marketing materials – adhering to all campaign and project timelines
• Managed and provided oversight to all marketing projects and development of sales collateral assigned to the creative agency
• Supported Pay TV Operator marketing campaigns in collaboration with operator editorial and marketing teams
• Coordinated delivery of all marketing assets including digital, print and other branded items
• Maintained and protected the visual representation of brands for all internal and external communications
• Managed and updated corporate website and social media
• Developed PR including press releases from initial draft through to release

• Developed event critical path and coordinate all aspects of planning and production, including run-of-show/itinerary, audio-visual/technical requirements, front-of-house, food & beverage/catering, and facility/security services
• Managed on-site production set-up, execution, and tear-down
• Recruited, supervised and prepared schedules for event staff
• Acted as primary liaison and information/communication hub for attendees and key stakeholders throughout event timeline
• Managed changing priorities in a high-pressure environment
• Key industry events included: CES – Las Vegas; IBC – Amsterdam; NAB – Las Vegas; Banff World Media Festival
• Executive support to senior leadership
• Organized Board of Directors and Board Committee meetings/teleconferences and coordinated venues
• Scheduled meetings, managed calendars and travel itineraries
• Liaised with internal and external clients
• Managed all logistics related to meetings, business travel, trade shows, and special events

• Responsible for first line response to operators requiring assistance with application related issues (including outages)
• Managed ticketing system, escalation process and resolution of technical application issues with various severity levels
• Provided operators with weekly application usage reports
• Maintained policies, procedures and support documentation
• Performed certification testing for all application versions
• Provided rapid and accurate incident scope and impact determination
• Responsible for ticket follow-up through to full resolution
• Liaised between operators and technical escalation teams
• Wrote/executed test cases for TV applications using design decks and application navigation
• Created test plans and product demos
• Contributed to weekly team meetings for application related issues, improvements, design and development

• Performed initial, in-process and final inspections of various aviation parts and products using Engineering Drawings to ensure compliance with contract specifications and quality standards
• Perform detailed Inspections on parts using engineering drawings and Statement of Conformity to ensure compliance with contract specifications and quality standards
• Maintained quarantine of all non-conforming Parts / Assemblies
• Assisted in the resolution process any quality issues or concerns
• Ensured steady process of quality Control inspections according to the work order traveler, work instructions and ring - Out Test
• Total dimension inspection, Functional testing and Final examination
• Verification of traceability and completeness
• Responsible for documenting all Inspection and testing results
• Investigated any quality concerns or Issues