Kaung Kyaw
Daly City
Summary
Reliable and energetic customer service professional with airport ramp, security, and restaurant leadership experience. Skilled in passenger assistance, problem-solving, and multitasking in fast-paced environments. Known for professionalism, safety awareness, and delivering excellent customer experiences.
Overview
5
5
years of professional experience
Work History
Server/Restaurant Shift Lead
Burma SuperStar
San Francisco, CA
06.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Resolved customer complaints promptly to maintain high service standards.
- Trained new employees on service standards and workflow
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Aircraft Security/Baggage Handler
Prime Flight Aviation Services
San Francisco, CA
05.2022 - 01.2024
- Monitored premises to ensure safety of passengers and staff
- Checked IDs and controlled access to restricted areas
- Responded quickly to incidents and wrote detailed reports
- Provided customer assistance and directions when needed
- Maintained a calm and professional presence at all times
- Loaded and unloaded passenger baggage safely and efficiently
- Ensured on-time baggage transfer for departing and arriving flights
- Followed all airport safety and security procedures
- Assisted with oversized and special-handling luggage
Education
Accounting
Skyline College
San Bruno, CA05-2026
Skills
- Excellent customer service and passenger support
- Strong communication and conflict resolution
- Airport baggage handling and safety procedures
- Ability to work in fast-paced, high-pressure environments
- Team leadership and shift supervision
- Safety and security awareness
Languages
English
Full Professional
Burmese
Native or Bilingual
Timeline
Aircraft Security/Baggage Handler
Prime Flight Aviation Services
05.2022 - 01.2024
Server/Restaurant Shift Lead
Burma SuperStar
06.2021 - Current
Accounting
Skyline College