Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
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Beth Cooper

Beth Cooper

Vancouver

Summary

Dynamic professional with a proven track record in customer service and team leadership, notably at Walt Disney World. Excelled in enhancing guest experiences and streamlining operations, demonstrating exceptional communication and problem-solving skills. Fluent in English with advanced French, adept at managing high-volume environments with efficiency. Achieved significant improvement in customer satisfaction and operational workflow.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Manager and Shift Lead Server

Palms Beach House
01.2025 - 10.2025
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Cultural Representative Program

Walt Disney World
11.2023 - 11.2024
  • Food and beverage customer service.
  • Provided exemplary guest service and shared comprehensive company knowledge.
  • Prepared food and beverage items, maintained a clean and organized workspace, and trained and delegated tasks to coworkers.
  • Provided customer service support by responding promptly to inquiries from members of the public regarding Canadian culture-related topics.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.

Activities Representative

Sun Peaks Resort
06.2022 - 08.2022
  • Responding to customer emails and phone calls, updating resources concerning the current activities available, and assisting with preparation for upcoming seasons, such as contacting customers regarding advanced ski passes and locker rentals.
  • Managing the activities desk independently, and demonstrating knowledge of the resort and its facilities.
  • Assisting customers with canoe, kayak, and paddleboard rentals (instructing how to use the gear provided, and relaying all safety precautions and directions).

Server/Barista/Bartender

Cibo Trattoria/Uva Wine and Cocktail Bar
05.2021 - 08.2021
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Opened the café and restaurant independently.
  • Provided detailed information on menu items, including ingredients, and preparation methods.
  • Provided exceptional service to a high volume of daily customers.

Education

Bachelor of Arts - English Honours

Bishop's University
Sherbrooke, QC
06.2023

High School Diploma - undefined

Earl Marriott Secondary
Surrey, BC
06.2018

Skills

  • Excellent customer service, and communication skills
  • Team member, and independent worker
  • Management skills and experience
  • Creative writing
  • Language proficiency: English and French
  • Time management abilities
  • Team Leadership
  • Problem-solving abilities
  • Restaurant operations management

LANGUAGES

English, Fluent
Native or Bilingual
French, Advanced
Professional Working

Certification

  • Serving it Right
  • First Aid
  • Drama Certificate
  • Irish Dance Awards and Certificates

Timeline

Restaurant Manager and Shift Lead Server

Palms Beach House
01.2025 - 10.2025

Cultural Representative Program

Walt Disney World
11.2023 - 11.2024

Activities Representative

Sun Peaks Resort
06.2022 - 08.2022

Server/Barista/Bartender

Cibo Trattoria/Uva Wine and Cocktail Bar
05.2021 - 08.2021

High School Diploma - undefined

Earl Marriott Secondary

Bachelor of Arts - English Honours

Bishop's University

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Beth Cooper