Summary
Overview
Work History
Education
Skills
Timeline
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Kaulana Bohannon

Bakersfield

Summary

Dynamic customer service professional with a proven track record at Amazon Business Services, excelling in complaint handling and client relations. Skilled in critical thinking and data entry, I effectively resolved inquiries and enhanced customer satisfaction, while training new representatives to uphold service excellence. Committed to fostering positive client experiences and outcomes.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Amazon Business Services Llc.
02.2023 - 12.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers in navigating product selections and account management efficiently.
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Trained new representatives on company policies, systems, and best practices for superior service.
  • Ability to remotely work and continue excellent service to our business partners.

Case Manager

Women of Worth Recovery House
Bakersfield, CA
05.2017 - 11.2022
  • Facilitated client assessments to identify needs and develop personalized recovery plans.
  • Coordinated community resources and services to support clients' recovery journeys.
  • Monitored client progress and adjusted treatment plans based on ongoing evaluations.
  • Conducted regular follow-up meetings to ensure adherence to recovery goals and objectives.

Education

High School Diploma -

Bakersfield High School
Bakersfield, CA
06-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Complaint handling
  • Computer proficiency
  • Client relations

Timeline

Customer Service Representative

Amazon Business Services Llc.
02.2023 - 12.2025

Case Manager

Women of Worth Recovery House
05.2017 - 11.2022

High School Diploma -

Bakersfield High School
Kaulana Bohannon