KATRINA BACCHUS
KINGSTON,CANADA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
6
6
years of professional experience
Work History
Media & Events Assistant
St. Lawrence College
04.2024 - 07.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
International Student Assistant
St. Lawrence College
01.2024 - 04.2024
- Maintained accurate records of international student data, ensuring compliance with federal regulations.
- Streamlined internal processes related to managing immigration paperwork for international students, ensuring timely submission of required documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Nursing Supervisor
Private Home
09.2021 - 09.2023
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices.
- Delegated tasks and provided leadership for 5 nurses.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Answered questions and addressed concerns from employees via email, phone and in person.
Duty Manager
Grantley Adams International Airport BGI
06.2022 - 09.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Community Health Liaison Officer
Ministry of Health
05.2020 - 10.2021
- Served as a liaison between healthcare providers, patients, families, and community stakeholders to ensure seamless coordination of services.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Helped vulnerable individuals navigate complex healthcare system.
- Provided ongoing support and resources for individuals with chronic conditions, contributing to better self-management and reduced hospitalizations.
- Conducted home visits to assess living conditions and identify potential health risks, ensuring timely interventions and appropriate referrals.
- Improved community health outcomes by conducting comprehensive needs assessments and analyzing data.
Consultant - Project Coordinator
Golden Rock Community Resource Centre
03.2018 - 08.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers and management, to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
Education
Advanced Diploma - Human Resources Management
St. Lawrence College
Kingston, ON08.2026
Associate of Applied Science - Tourism & Travel
Barbados Community College
Barbados07.2019
Skills
Microsoft Office
People Soft
Data Entry
Administrative duties
Time Management
Verbal and Written communication
Multitasking and Organizational Skills
Teamwork and Collaboration
Active Listening
Problem Solver
Computer Skills
Decision-Making
Fast Learner
Event Planning
Travel Planning
Volunteer Work
HIV Food Bank Barbados - Packer (food hampers for distribution)
Variety The Children's Charity Barbados - Gold Hearts Fundraising Committee
Love Thy Neighbor Charity Barbados - Administrative duties
St. Lawrence College - Open House, Orientation Day
Terry Fox Run - Water Stop Station
CIBC Run for the Cure - Rememberance Booth
Awards
Barbados Humanitarian Award 2022 - Covid 19
Timeline
Media & Events Assistant
St. Lawrence College
04.2024 - 07.2024
International Student Assistant
St. Lawrence College
01.2024 - 04.2024
Duty Manager
Grantley Adams International Airport BGI
06.2022 - 09.2022
Nursing Supervisor
Private Home
09.2021 - 09.2023
Community Health Liaison Officer
Ministry of Health
05.2020 - 10.2021
Consultant - Project Coordinator
Golden Rock Community Resource Centre
03.2018 - 08.2018
Advanced Diploma - Human Resources Management
St. Lawrence College
Associate of Applied Science - Tourism & Travel
Barbados Community College
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