Summary
Overview
Work history
Education
Skills
Certification
Projects
Timeline
Generic
Anshul Sharma

Anshul Sharma

kingston,Canada

Summary

Computer Systems Technician student with expertise in IT support, networking, and cloud technologies. Proven ability to troubleshoot hardware, software, and network issues through practical labs and customer service roles. Skilled in Microsoft 365, Active Directory, and ITSM platforms, with strong communication and problem-solving abilities. Actively pursuing AWS Cloud Practitioner certification, focused on continuous improvement in IT operations and user support.

Overview

2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Sales Associate

Rona
Kingston, canada
01.2024 - Current
  • Maintained up-to-date knowledge of promotions and discounts to inform customers accurately.
  • Resolved customer queries regarding orders, returns, and pricing using RONA's SODA and MMS platforms.
  • Collaborated with team members to consistently meet monthly sales targets.
  • Ensured store cleanliness to create a welcoming shopping environment.
  • Coordinated with suppliers to guarantee timely delivery of goods.
  • Recognised with four Customer Service Stars for exceptional service and product knowledge.
  • Staying informed on industry trends enabled provision of accurate customer advice.

Education

Higher National Diploma - Computers systems technician

St Lawrence college
Kingston, Ontario
09.2023 - 05.2025

Skills

  • IT Support
  • Help Desk Support
  • Remote Troubleshooting
  • Microsoft 365 Administration
  • Active Directory
  • User Account Management
  • Azure Active Directory (Azure AD)
  • Network Configuration (Cisco Routers & Switches)
  • Technical Documentation
  • Linux (Basic Admin)
  • Cloud Computing (AWS – foundational)
  • SODA and MMS (Merchandise Management Systems)
  • E-Commerce platform use
  • Retail software mastery

Certification

Google Technical Support Certificate

Projects

Founder – Corners Creations (Shopify Store)

  • Designed and managed a fully functional e-commerce platform using Shopify.
  • Gained practical experience in website management, SEO, and technical support for customer issues.

Equipment Loan App – Academic Project, SLC

  • Developed an equipment tracking app with integrated search and data handling.
  • Applied debugging and performance optimization to improve UI/UX and functionality.

Network Setup & Security Labs – St. Lawrence College

  • Configured VLANs, firewalls, and routing tables using Cisco Packet Tracer.
  • Performed vulnerability scans with OpenVAS and documented remediation steps.
  • Simulated helpdesk role by resolving common user issues in a virtualized lab environment.

Timeline

Sales Associate

Rona
01.2024 - Current

Higher National Diploma - Computers systems technician

St Lawrence college
09.2023 - 05.2025
Anshul Sharma