Anshul Sharma
kingston,Canada
Summary
Computer Systems Technician student with expertise in IT support, networking, and cloud technologies. Proven ability to troubleshoot hardware, software, and network issues through practical labs and customer service roles. Skilled in Microsoft 365, Active Directory, and ITSM platforms, with strong communication and problem-solving abilities. Actively pursuing AWS Cloud Practitioner certification, focused on continuous improvement in IT operations and user support.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Sales Associate
Rona
Kingston, canada
01.2024 - Current
- Maintained up-to-date knowledge of promotions and discounts to inform customers accurately.
- Resolved customer queries regarding orders, returns, and pricing using RONA's SODA and MMS platforms.
- Collaborated with team members to consistently meet monthly sales targets.
- Ensured store cleanliness to create a welcoming shopping environment.
- Coordinated with suppliers to guarantee timely delivery of goods.
- Recognised with four Customer Service Stars for exceptional service and product knowledge.
- Staying informed on industry trends enabled provision of accurate customer advice.
Education
Higher National Diploma - Computers systems technician
St Lawrence college
Kingston, Ontario 09.2023 - 05.2025
Skills
- IT Support
- Help Desk Support
- Remote Troubleshooting
- Microsoft 365 Administration
- Active Directory
- User Account Management
- Azure Active Directory (Azure AD)
- Network Configuration (Cisco Routers & Switches)
- Technical Documentation
- Linux (Basic Admin)
- Cloud Computing (AWS – foundational)
- SODA and MMS (Merchandise Management Systems)
- E-Commerce platform use
- Retail software mastery
Certification
Google Technical Support Certificate
Projects
Founder – Corners Creations (Shopify Store)
- Designed and managed a fully functional e-commerce platform using Shopify.
- Gained practical experience in website management, SEO, and technical support for customer issues.
Equipment Loan App – Academic Project, SLC
- Developed an equipment tracking app with integrated search and data handling.
- Applied debugging and performance optimization to improve UI/UX and functionality.
Network Setup & Security Labs – St. Lawrence College
- Configured VLANs, firewalls, and routing tables using Cisco Packet Tracer.
- Performed vulnerability scans with OpenVAS and documented remediation steps.
- Simulated helpdesk role by resolving common user issues in a virtualized lab environment.
Timeline
Sales Associate
Rona
01.2024 - Current
Higher National Diploma - Computers systems technician
St Lawrence college
09.2023 - 05.2025
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