Katie Lamothe

Espanola,ON

Summary

Proven professional with a strong background in guest relations and customer service, honed at Pinewood Inn & Suites and Northwest Trading Company. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating exceptional organizational skills and attention to detail. Adept at problem-solving and improving processes, contributing to a significant improvement in service delivery and operational efficiency.

Overview

years of professional experience

Work History

Housekeeping Room Attendant

Pinewood Inn & Suites

09.2022 - 02.2023

Worked flexible schedule and extra shifts to meet business needs.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.

Cashier

Northwest Trading Company

06.2020 - 05.2022

Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Diploma - University And Employment Preparation Program

Espanola High School

Espanola, ON

08.2024

Skills

Guest Relations
Customer service-focused
Chemical Handling
Cleaning techniques
Multitasking and Prioritizing
Time Management
Guest Service and Support
Team Support and Collaboration
Problem-Solving
Health and safety compliance

Organizational Skills
Multitasking
Quality Control
Heavy Lifting
Attention to Detail
Process Improvement
Task Prioritization
Analytical Thinking
Written Communication

Accomplishments

Documented and resolved Issue which led to Result.
Achieved Result by completing Task with accuracy and efficiency.

Languages

English

Limited Working

References

Victoria Fremlin - Friend of family - 705-698-7175

Bobbie-Jo - Friend of family - 705-862-4411

Timeline