Katie Irick
Rialto,CA
Summary
Seeking a new career opportunity where I can continue to grow and enhance my work experience and abilities.
Professional clerk with experience in document management, data entry, and customer service. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in processing applications, maintaining records, and handling inquiries with accuracy and efficiency. Reliable and detail-focused, bringing strong organizational and communication skills to ensure smooth operations.
Overview
20
20
years of professional experience
Work History
DMV Clerk
TEC Equipment
Fontana, CA
02.2023 - Current
- Performs a wide range of administrative and office support duties
- Manages vehicle documentation, including tax and title information, registrations, etc.
- Helps with vehicle inventory control and maintains accurate records
- Manages inbound phone inquiries and routes calls accordingly
- Provides administrative assistance as needed
- Provides timely and accurate reports as required
- Implemented workflow improvements that reduced processing times for vehicle registrations.
- Managed documentation and filing systems to ensure accuracy and compliance with state regulations.
- Streamlined appointment scheduling processes to enhance customer service efficiency.
- Developed training materials to support onboarding of administrative staff in DMV procedures.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Lead Associate Operations
JP Morgan Chase
04.2017 - Current
- Supervise and effectively coach team members.
- Provide excellent customer service to high profile clients.
- Maintain composure during high stress situations while also de-escalating incidents.
- Consistently meet timelines for operational excellence.
- Plan and perform surprise cash audits.
- Lead safety and security inspections and meetings.
- Maintain professional work environment.
- Assist with operations to ensure the branch passes audit.
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed training programs to mentor junior associates in compliance and risk management practices.
- Oversaw the integration of new technologies to improve data management systems and reporting accuracy.
- Analyzed performance metrics to identify areas for efficiency gains and optimize resource allocation.
- Led cross-functional teams to enhance operational workflows and drive process improvements.
Increased Authority Teller
Citibank N.A.
10.2011 - 03.2017
- Supervised all tellers during the workday.
- Provided approvals and overrides to complete certain transactions.
- Assist with finding solutions to complex problems.
- Performed transactions in a timely manner while connecting with the customer to provide optimal customer service.
Pre-K Teacher
Kindercare
02.2008 - 06.2011
- Effectively communicated new lesson plans to children in a way they could understand.
- Taught phonics, math and music.
- Performed meet and greets with children’s parents to ensure both the needs of the parent and child were being met.
Customer Service Representative
Mervyns
10.2006 - 01.2008
- Answered phone calls to help potential clients.
- Handled sells while providing exceptional customer service.
- Handled restocking of supplies.
Education
Associate's in Arts -
Chaffey College
07-2010
Associate of Science - Psychology
Chaffey College
Rancho Cucamonga, CA05-2024
Skills
- Active learning
- Document verification
- Data entry proficiency
- Appointment scheduling
- Cross-functional support
- Title processing
- Cash handling experience
- Filing systems
- Deadline management
- Accuracy and precision
- Policy adherence
- Teamwork and collaboration
Timeline
DMV Clerk
TEC Equipment
02.2023 - Current
Lead Associate Operations
JP Morgan Chase
04.2017 - Current
Increased Authority Teller
Citibank N.A.
10.2011 - 03.2017
Pre-K Teacher
Kindercare
02.2008 - 06.2011
Customer Service Representative
Mervyns
10.2006 - 01.2008
Associate's in Arts -
Chaffey College
Associate of Science - Psychology
Chaffey College