Maria Madrigal
Corning
Summary
Detail-oriented DMV Clerk with over 16 years of experience in processing vehicle registrations and assisting customers with documentation. Demonstrated ability to resolve inquiries promptly, enhancing customer satisfaction and office efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
DMV CLERK
CORNING FORD
CORNING, CA
09.2009 - Current
- Processed vehicle registrations and title transfers efficiently, ensuring compliance with state regulations.
- Assisted customers in completing necessary documentation for vehicle transactions, enhancing service experience.
- Maintained accurate records of transactions using DMV-specific software systems to streamline operations.
- Resolved customer inquiries and concerns promptly, improving overall satisfaction ratings within the department.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
- Consistently met daily quotas for processed transactions, contributing to overall office efficiency and success.
- Expedited wait times for customers by quickly processing various forms and paperwork related to motor vehicles.
- Communicated with customers to resolve common title issues.
- Created documents with applicant information and verified data against [Type] database information.
- Performed routine data entry or document management.
Education
High School Diploma -
CORNING UNION HIGH SCHOOL
CORNING, CASkills
- Active learning
- Document verification
- Data entry proficiency
- Cross-functional support
- Title processing
- Filing systems
- Deadline management
- Accuracy and precision
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
- Money handling
- Verbal communication
- Professional ethics
- Data entry
- Documentation review
- Computer literacy
- Document preparation
- Researching skills
- Written communication
- Payment collection
- Records maintenance
Certification
- Licensed Vin Vehicle Verifier
Languages
Spanish
Native or Bilingual
Timeline
DMV CLERK
CORNING FORD
09.2009 - Current
High School Diploma -
CORNING UNION HIGH SCHOOL