Stephen Muckpah
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Grocery Supervisor
NORTHWEST COMPANY
12.2019 - Current
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with other department supervisors to achieve overall store goals and objectives.
- Developed strong relationships with vendors to ensure timely product delivery and improve stock availability.
- Managed staff scheduling, ensuring optimal coverage during peak hours and reducing labor costs.
- Maintained a clean, organized store environment to create a positive shopping experience for customers.
- Trained new employees on grocery department processes, creating a well-prepared workforce that could quickly adapt to changing needs.
- Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
- Enhanced store efficiency by implementing effective inventory management systems and procedures.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Grocery Supervisor
NORTHWEST COMPANY
04.2018 - 11.2019
Gas Station Attendant
TERRITORIAL INVESTMENTS LTD.
08.2013 - 03.2018
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Pumped gas for guests and took payments.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
Grocery Stock Clerk
NORTHEST COMPANY
11.2010 - 06.2013
- Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
- Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
- Optimized end cap displays to highlight seasonal items or special promotions, driving increased sales for key products.
- Maintained product knowledge to better assist customers with dietary restrictions, preferences, or inquiries about specific items.
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
- Ensured a clean shopping environment for customers through regular aisle maintenance and organization.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
Education
John Arnalukjuak High School
Arviat, NU06-2004
Skills
- Workplace cleanliness
- Store operations
- Stock rotation
- Employee training
- Promotion planning
- Customer service and assistance
- Product merchandising
- Ordering of products
- Multitasking and prioritizing
- Time management
Languages
English
Full Professional
Inuktitut
Native or Bilingual
Interests
- Outdoor Recreation
- Camping
- Hunting traditional food to provide for my family
Timeline
Grocery Supervisor
NORTHWEST COMPANY
12.2019 - Current
Grocery Supervisor
NORTHWEST COMPANY
04.2018 - 11.2019
Gas Station Attendant
TERRITORIAL INVESTMENTS LTD.
08.2013 - 03.2018
Grocery Stock Clerk
NORTHEST COMPANY
11.2010 - 06.2013
John Arnalukjuak High School
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