Katie Cork
Kelowna,Canada
Summary
Experienced customer service professional with a strong track record of improving customer satisfaction and optimizing support procedures. Recognized for outstanding collaboration and adaptability in fast-paced environments. Highly skilled in problem-solving and known for effective, empathetic communication.
* Experienced with resident support, offering compassionate and effective care. Utilizes strong communication and problem-solving skills to address resident needs and enhance their quality of life. Knowledge of fostering supportive and safe living environment through teamwork and adaptability.
* Creative professional prepared for roles requiring artistic vision and execution. Known for crafting visually impactful artworks that resonate with audiences. Emphasizes team collaboration and adaptability, ensuring consistent delivery of high-quality results. Expertise in illustration and graphic design, combined with strong work ethic and reliability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Residential Support Worker
KELOWNA GOSPEL MISSION
Kelowna, BC, Canada
02.2024 - Current
- My duties include, providing support to the residents of a shelter to help maintain order in the shelter and to help the residents achieve success in transitioning to housing
- A typical day consists of making sure the needs of the residents are met to my best ability, maintaining cleanliness, assist in meal times, laundry and some Casework when in downtime
- We are a 'wet' facility, so I am in charge of Clean Harm Reduction, maintaining cleanliness of OPS stations and Mandatory Wellness Checks every half hour
- I am Certified in CPR 1, and also certified in many areas and up to date!
Scale Attendant
Salish Soils
Sechelt, BC, Canada
09.2022 - 08.2023
- Company Overview: Top Soil Supplier & Recycling Establishment
- Responsible for the accuracy of weighing all material brought onto the yard
- Communicate with customers and drivers to insure proper information regarding materials
- Constant communication with yard supervisor
- Maintain accurate daily records of scale operations
- Product receiving and grading, customer service, organization, multitasking, attention to details, and precision
- On top of all my duties, I brought colour and wildlife to the scale for the guests enjoyment! From planting my own flowers, to feeding the different species of birds!!!
- Needless to say I fell in love with my customers!
- Top Soil Supplier & Recycling Establishment
Dreadlock Artist & Social Media Influencer
Dream Weaver Dreads
Sechelt, BC, Canada
08.2020 - 08.2023
- Hi my name is Katie! Thank you for taking the time to review my resume!
- As you will see here, my last place of employment was at Heather's Independent Grocer
- Since this time, I have dived into my love and passion for Art and hair, and created ~Dream Weaver Dreads~
- I handcrafted my own technique in making and decorating dreadlocks for many women ALL over the world!
- All the while, creating a safe and supportive online group for women, and also created awareness in my fight against Human trafficking!
- You might be wondering why I would be applying for employment, and the answer is quite simple! I LOVE to interact and work alongside other people!
- I have managed to tackle a huge learning curve by navigating my business online, advertising and vlogging which I will continue, but I also would LOVE to find employment that I will LOVE leaving my home for!! Healthy balance!!
- Please feel free to text or call me at my number listed above! Thank you so much! ~Katie~
Front Desk Receptionist(Spa Attendant)
Aveda 2545
Sechelt, BC, Canada
04.2022 - 08.2022
- As a spa receptionist, it was my job to assist customers who come to the spa
- I greeted my customers and directed them on where to go
- In addition, I answered phone calls and managed the spa's schedule
- It was my job to make sure customers had a pleasant experience while at the spa, starting from when they walk in the door until they exit the premises
- Additionally, when tome permitted I offered tours, recommended treatments and sold retail products
- In addition ro opening amd closing the store, i kept the reception area clean
- A large part of my job was spent creating and editing vidioes of the salon for social media!!
- Manage customer records
- Handle payments
- Track equipment and supplies
- Make copies
- Explain spa services to customers
- Keep other employees informed of customers' needs
Front End Manager (Mat Leave Cover)
Heathers Independent Grocer
Sechelt, BC, Canada
05.2019 - 07.2021
- Successfully complete all money transactions properly and correctly with a smile!!
- Help pack grocery bags for customers and assist with all knowledge pertaining to the store and local venues
- After 3 months was promoted to Front End Supervisor and Cash Office Supervisor
- In January was asked to cover Front End Manager while she left for Maternity Leave
Client Care/Intake
Rotary House
Grande Prairie, AB, Canada
01.2018 - 04.2018
- Day to day duties included keeping the Clients and staff safe with harm reduction and quick solutions
- Safe disbursement of prescription medication, hourly rounds of the facility including the DropIn Homeless program and the outdoor perimeter
- Housekeeping of the (40+ beds) Cot program, making beds, laundry, bathrooms and showers
- We were also required to log ALL information in a computerized system throughout the shift
- We accepted donations throughout the day and which gave the clients warm meals, clothing and toiletries
- Staff was given training in Opiate overdose with Naloxone and ongoing support and counseling if needed
Front End Supervisor
Value Village Thrift Store
Grande Prairie, AB, Canada
06.2017 - 10.2017
- Ensure customers receive stellar customer service in check-out lines
- Count the money in cash drawers at the beginning and end of each shift
- Oversee customer returns, exchanges, and check authorizations
- Oversee the correct and efficient operation of all cash registers
Server/cook/prep
Grimshaw Pizza
Grimshaw, AB, Canada
02.2014 - 08.2014
- Took customers orders, as well as preparing their orders most times
- Enjoyed learning the menu, preparing various items from pizza's to steaks!
- I opened and closed which resulted in prep work to end of the day clean up
Sales Consultant
Peace River Chrysler
Peace River, AB, Canada
07.2013 - 01.2014
- Guided customers to various vehicles to suite their needs
- Handled the money transactions, paperwork efficiently
- Kept a proficient and updated profile of all customers which led to a prompt and courteous follow up
Sales Associate & Service Advisor
VICTORIA HYUNDAI
Victoria, BC, Canada
05.2010 - 08.2011
- As a Service Writer, i opened up the shop every morning to let in the customers lined up for service for thier vehicles
- Verbal communication is everything in this role, so the right questions need to be asked amd documented!
- As a Service Writer, I also scheduled appointments, processed orders, monitored deliveries and handled customer complaints efficiently!
Store Manager
McDonalds Restaurant
Squamish, BC, Canada
10.2007 - 03.2010
- Was in charge of all staff which included, scheduling, delegating, and maintaining a clean and safe environment for both customers and staff
- I hired and trained new staff members, efficiently and correcty took all money transactions
- Much more to describe, please ask
Server/Bartender
Bobby Dee's
Chatham-Kent, ON, Canada
10.2004 - 08.2007
- Happily served repeat customers!
- Performed all debit and cash transactions correctly
- I opened and closed the bar and grill, trained new staff, completed all drink orders, served large sports teams and functions
- Highly enjoyed every minute!
Education
St.Clair Secondary School -
St.Clair Secondary School
Sarnia, ON01.1994
Skills
- First aid and CPR
- Housekeeping and maintenance
- Working independently
- Compassionate care
- Teamwork
Languages
English
Full Professional
Certification
- Professional Boundaries Training, Present
- Harm Reduction Training, Present
- Naloxone Training, Present
- Professional Documentation Training, Present
- Safe Talk Suicide Prevention Training, Present
- FOIPPA Certification, Present
- HOIFIS, 07/01/24 to Present
- Driving Licence, Present
- Food Safety Certification, 10/01/24 to 10/31/29
- CPR Certification, 04/01/24 to 04/30/27
Personal Information
Willing To Relocate: Anywhere
Timeline
Residential Support Worker
KELOWNA GOSPEL MISSION
02.2024 - Current
Scale Attendant
Salish Soils
09.2022 - 08.2023
Front Desk Receptionist(Spa Attendant)
Aveda 2545
04.2022 - 08.2022
Dreadlock Artist & Social Media Influencer
Dream Weaver Dreads
08.2020 - 08.2023
Front End Manager (Mat Leave Cover)
Heathers Independent Grocer
05.2019 - 07.2021
Client Care/Intake
Rotary House
01.2018 - 04.2018
Front End Supervisor
Value Village Thrift Store
06.2017 - 10.2017
Server/cook/prep
Grimshaw Pizza
02.2014 - 08.2014
Sales Consultant
Peace River Chrysler
07.2013 - 01.2014
Sales Associate & Service Advisor
VICTORIA HYUNDAI
05.2010 - 08.2011
Store Manager
McDonalds Restaurant
10.2007 - 03.2010
Server/Bartender
Bobby Dee's
10.2004 - 08.2007
St.Clair Secondary School -
St.Clair Secondary School