Summary
Overview
Work History
Education
Skills
Timeline
Generic
KATIE BLAKE

KATIE BLAKE

Kelowna

Summary

Dynamic and personable hospitality professional with extensive experience in guest services, tourism, and administration. Skilled at creating welcoming, memorable experiences in both high-volume resorts and unique settings, with the versatility to excel in rural, seasonal, and remote locations. Recognized for rapid career advancement driven by initiative, teamwork and learning abilities. Eager to bring a blend of customer service excellence and operational expertise to a winter seasonal role in guest services or hospitality at a heli-ski lodge for the 2025/2026 season.

Overview

11
11
years of professional experience

Work History

Project Analyst

Emil Anderson Group
09.2024 - Current
  • Progressed through four roles in three years due to performance, initiative, and learning ability.
  • Coordinate project data, financial reporting, and administrative support across multiple companies
  • Manage deadlines and collaborate with teams to support projects.
  • Developed advanced skills in time management, problem-solving, and attention to detail.

Junior Accountant

Emil Anderson Group
05.2023 - 09.2024

Accounts Payable Clerk

Emil Anderson Group
06.2022 - 05.2023

Receptionist

Emil Anderson Group
07.2021 - 06.2022

Wrangler / Guest Services

Sundance Guest Ranch
01.2020 - 01.2021
  • Led horseback trail rides twice daily for guests of varying riding skill levels, ensuring safety, comfort, and memorable guest experiences.
  • Communicated effectively with guests to deliver personalized riding experiences and respond to their needs on and off the trail.
  • Assisted with dining hall prep and meal service, contributing to seamless front-of-house operations.
  • Demonstrated flexibility and teamwork by supporting both ranch and hospitality functions in a fast-paced, guest-focused environment
  • Developed crisis response and communication skills in dynamic, outdoor environments.

Server

Big White Ski Resort
01.2019 - 01.2020
  • Delivered efficient and friendly table service in a high-volume, fast-paced resort restaurant environment.
  • Managed multiple tables and coordinated with kitchen and bar staff to ensure timely and accurate food and beverage orders.
  • Maintained a clean and organized dining area, consistently meeting high standards of service and presentation
  • Provided knowledgeable recommendations on menu items enhancing the guest experience.
  • Demonstrated strong teamwork, adaptability, and communication skills in a dynamic, customer-focused setting.

Server & Host

TGI Fridays
01.2015 - 01.2019
  • Created a welcoming atmosphere for all guests as first point of contact.
  • Managed bookings, seating plans, and special occasion requests.
  • Delivered consistent, upbeat service in a busy chain restaurant.

Education

BSc - Psychology

University of Sussex
United Kingdom
01.2019

Skills

  • Excellent customer service & guest interaction
  • Team-oriented with strong interpersonal skills
  • Time management & multi-tasking under pressure
  • Adaptable, quick learner, and eager to take initiative
  • Experience working in rural, seasonal, and tourism environments

Timeline

Project Analyst

Emil Anderson Group
09.2024 - Current

Junior Accountant

Emil Anderson Group
05.2023 - 09.2024

Accounts Payable Clerk

Emil Anderson Group
06.2022 - 05.2023

Receptionist

Emil Anderson Group
07.2021 - 06.2022

Wrangler / Guest Services

Sundance Guest Ranch
01.2020 - 01.2021

Server

Big White Ski Resort
01.2019 - 01.2020

Server & Host

TGI Fridays
01.2015 - 01.2019

BSc - Psychology

University of Sussex

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KATIE BLAKE