Kevin Alenius
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Analyst
Canada West Land
11.2023 - 02.2024
- Enhanced budget forecasting accuracy through meticulous cost analysis and monitoring.
- Provided insightful data analysis for informed decision-making, enabling successful project outcomes.
- Provided analytical support to Project Managers, assisting in decision-making processes for timely deliverables.
- Improved stakeholder satisfaction by maintaining transparent communication and providing regular status reports.
Manager, Shipping and Receiving
Golf Town
04.2022 - 11.2023
- Preserve and arrange a minimum of five thousand records of importance yearly
- Collaborate with internal team members to resolve concerns over logistics and delivery
- Enhance customer experiences and team members by developing customer service training processes
- Resolve three to four customer issues weekly related to online purchases, late product deliveries, and billing discrepancies to maintain good customer relationships
- Provide training and mentorship to junior staff to assist in their development
- Demonstrate enhanced communication skills through various means, as a result of daily interaction with customers, team members and couriers
- Developed exceptional time management and organizational skills through successfully handling the logistics of several deliveries at once.
Master Club Fitter
Golf Town
11.2019 - Current
- Analyze customer data to best-match customers with products tailored to their needs
- Required to successfully navigate a fast-paced, high-pressure environment
- Demonstrate a unique customer experience through exceptional product knowledge gained over 5 years.
Temporary
Dialog Design LLP
02.2021
- Assisted the people services department in preparing tax forms for the 2020 tax year
- Applied technical knowledge to ensure forms were completed accurately and efficiently
- Reported directly to CFO.
Sales Associate
Golf Town
04.2014 - 04.2022
- Mentored junior staff to ensure consistency and adherence to store guidelines
- Acted as a first point of contact for customers and handled various customer inquiries to maintain an exceptional customer experience
- Assisted in meeting sales targets through effective collaboration with both team members and customers
- Demonstrated a strong attention to detail through organization and responsibility over the floor
- Demonstrated ability to multi-task through stepping into various positions to assist team members as needed
- Required to communicate through various means to resolve customer concerns
- Utilized interpersonal skills to maintain and strengthen customer relationships.
Education
Bachelor of Business Administration, Accounting -
Southern Alberta Institute of Technology (SAIT)
Calgary, AB01.2020
Skills
- Ability to communicate effectively through various means 8 years of client service experience within various environments Possess excellent interpersonal skills and strong work ethic
- Critical Thinking
- Microsoft Office
- Task Prioritization
- Analytical and Critical Thinking
- Calm Under Pressure
- Budget Development
- Data Analysis
- Team Collaboration
- Adaptability
Certification
Canadian Securities Course, 2023, 2024, Canadian Securities Institute, 01/2024
Volunteer Experience
- Volunteer, Little League Alberta- District 8, 09/2008, Current, Refined skills in managing conflict resolution and working in stressful situations through corroboration with parents, teams, and other umpires., Required to demonstrate adaptability and flexibility in various situations, Train younger umpires in skills needed to succeed in fast-paced environments that force them to think fast, effectively manage time, and keep the game going.
- Hockey Coach, Trails West Hockey Association, Calgary, AB, 09/2016, 05/2017, Worked with a team of coaches to develop an annual athlete program in the Bantam division, where athletes saw significant skill development and personal growth.
Languages
English
Native or Bilingual
Timeline
Project Analyst
Canada West Land
11.2023 - 02.2024
Manager, Shipping and Receiving
Golf Town
04.2022 - 11.2023
Temporary
Dialog Design LLP
02.2021
Master Club Fitter
Golf Town
11.2019 - Current
Sales Associate
Golf Town
04.2014 - 04.2022
Bachelor of Business Administration, Accounting -
Southern Alberta Institute of Technology (SAIT)
Canadian Securities Course, 2023, 2024, Canadian Securities Institute, 01/2024
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