Kathylie ninobla
Pateros City,Metro Manila
Summary
At TELUS International Philippines, I spearheaded strategies enhancing company performance, showcasing my prowess in business process improvement and team collaboration. My expertise in data analysis and fostering client relationships significantly boosted operational productivity. With a keen eye for regulatory compliance and a talent for optimizing resources, I consistently enhanced client satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Client Business Analyst
TELUS International Philippines
08.2007 - Current
- Collaborated with cross-functional teams to develop strategies that increased overall company performance and productivity.
- Presented company operational capabilities to senior-level clients and fostered relationships with client executive teams.
- Leveraged industry knowledge to provide expert advice on best practices and emerging trends within the field of business analysis.
- Ensured regulatory compliance within all aspects of operations, addressing any potential issues promptly and effectively.
- Optimized resource allocation by analyzing workloads and redistributing tasks as needed to ensure efficient operations.
- Enhanced client satisfaction by identifying and addressing business needs through comprehensive analysis.
Education
No Degree - Associate in Computer Science
Pateros Technological Colege
Pateros Metro Manila03-1999
Skills
- Business process improvement
- Sales support
- Requirements gathering
- Process mapping
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Team collaboration
- Verbal and written communication
- Decision-making
- Analytical thinking
- Operations management
- User acceptance testing
- Quality assurance
- Data analysis
- Workflow Analysis
- Operations analysis
Languages
English
Full Professional
Timeline
Client Business Analyst
TELUS International Philippines
08.2007 - Current
No Degree - Associate in Computer Science
Pateros Technological Colege
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