Nicole A. Johnson
Barrie,Canada
Summary
Client-focused professional with comprehensive understanding of business analysis and client relationship management. Known for delivering valuable insights that drive strategic decisions and improve operational efficiency. Strong collaborator with knack for adapting to dynamic environments and consistently achieving team goals. Expertise in data analysis, requirements gathering, and effective communication.
Trained proficiently in Customer Service for Consumer and Corporate EPP accounts, Client Account Management, Channel Care Support, CSS inbound sales 30+ Years of customer service, sales and accounts receivable experience Excel in high pressure environment with ability to multitask and prioritize Winner of numerous internal awards including attendance, client commendations and lowest repeat call rate site wide Proven negotiation and conflict resolution skills.
Overview
21
21
years of professional experience
Work History
Client Business Analyst III
TELUS
Barrie, ON
01.2003 - 03.2024
- Handle client inquiries in a professional and customer focused manner while balancing the needs of the business and all stakeholders.
- Troubleshoot technical service issues to determine root causes of problems and find appropriate resolutions.
- Analyze client information, provide recommendations on possibilities for improvements to their products and services.
- Resource for peers providing helpful solutions and information sharing.
Education
Diploma - Legal Office Administration
Georgian College
Barrie, ON01.1994
Skills
- Business process improvement
- Sales support
- Active listening
- Critical thinking
- Reliability
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Client relationship management
Languages
English
Full Professional
Timeline
Client Business Analyst III
TELUS
01.2003 - 03.2024
Diploma - Legal Office Administration
Georgian College